Chriscoffee Reviews

I spent 3K on an espresso machine that

I spent 3K on an espresso machine that does not power up It has never made a single espresso I asked to exchange the machine and was told I had to file a claim with the manufacturer I would have never purchased from them if I knew they would not stand behind what they sell

We bought over 7000 worth of equipment

We bought over 7000 worth of equipment from this store and technical support is minimal and even if the item is faulty or doesn t work they don t accept returns or send you another machine So as a small business owner I am without a coffeee machine and out 7000 dollars with no refund or another machine Huge disappointment Won t recommend to anyone

Outstanding customer support above and beyond

I want to thank both of you for your extensive coaching and patience bringing both of my expensive espresso machines back to life My original reason in 2013 and 2014 in ordering these machines from Chris Coffee is because of the history of the company its location in Albany and having spent 25 years in Western New York myself marrying a girl from Buffalo I figured I was in good hands Awesome is a word I am still not comfortable with but it certainly applies to you both as well as the company

Customer service is light years ahead

Customer service is light years ahead of the other big Vendor in the NY area Mackenzie is the best I had an issue with my grinder and she had someone call me asap He saved me time and money I also purchased from another vendor before I knew about Chris Coffee Service and to get help you need to create a ticket now no more phone support which is fine but the constant back and forth is time-consuming and they take a long time to respond at times I asked the one tech to get back to me since we had a few days of emails and it d be easier to talk so I could get a part for my machine under warranty His response was I am not sure what we will talk about

Mark from Chris Coffee was great

Mark from Chris Coffee was great Very patient and answered all of my questions about the Ceado E37s Purchase the grinder on Friday received today My new go to for all coffee related products

Chris Coffee Service Technicians

Chris Coffee staff such as Tim Catalfamo and Joe Blowers always help at the 100 level when it s needed and for how long it s needed and for that reason that s where I buy parts for my Izzo Alexa Duetto IV when they re needed Daniel Lang