Chrobinson Reviews

Invoice issues

Invoice issues I have called several times to speak with someone in the Carrier Service Department I finally was able to speak to customer service agent She was rude and stated they are too busy to assist and to email the Carrier Service Department I emailed the department and received an email telling me to call Carrier Service Department This worldwide company is a JOKE Zero Stars

TARPING BAIT AND SWITCH TONU

I ve been operating under own authority for four months and have run flatbed loads with eight different brokers C H Robinson is the ONLY one of those that I ve had problems with Two TONUs already and a dirty lying broker pulling a bait-and-switch on what was suppose to be a no-tarp strap-and-go where they changed it to tarping required after it was booked I only found out after arrival at shipper The loader at the shipper said and I quote yeah this happens all the time Needless to say booking loads w S h t -face Robinson will be an absolute last resort if ever again

Worst company ever

Worst company ever No response Wrong extension number No email reply I will never ever recommend

We have been a loyal customer for over

We have been a loyal customer for over 15 years This last year has been a nighmare with erroneous billings on going that should be going to our customers and not to us Reclassifing shipments incorrectly Not searching for the best deal and sticking with FedEx only as the main carrier Not paying their bill and having FedEx come after us for it on going Their reps are worthless and don t return emails or calls anymore We have lost customers and been made to appear like fools with those of our customers that have stuck with us We have tried in vain to get them to work with us like the good ol days when they were just Freightquote com Never Never again

The worst

I will never book another load with them again I had a terrible experience just like every other trucker who used them How are they still in business

I wanted to reschedule my delivery

I wanted to reschedule my delivery I decided to call their number and was bounce around to different department then left on hold at the last number for 1 hour with total of 2 hours In the end nothing was resolved Not sure why they outsource their customer service horrible experience and sellers that use this probably not good as well

Worst Carrier I have ever delt with in

Worst Carrier I have ever delt with in 40 years in business package is late tried to call and track package but their phone line are so staticky the cant understand me when I try and give them the tracking number over the phone Run from these guys

Their carrier did not pick up the load

Their carrier did not pick up the load and they did not call My crew waited until the evening and no one showed Of course one of their excuses the following day was there are no guarantees in this business The service provided by CH Robinson was unprofessional and filled with constant excuses