


Chvker Jewelry | Trendy, Affordable Accessories Made To Last
Based on authentic user experiences
Alison Lau
6730 reviews
N/A
1 year ago
Insultingly Bad
12 03 Ordered a non-custom necklace Order confirmation states Non-custom pieces have an estimated processing time of 1-6 business days 12 12 Reached out via email with my order number asking if they knew when my order would ship No response 12 18 Reached out again via email No response 12 19 Reached out via Instagram DM since they post daily there And I realized delete every negative comment and pay for likes Begged for confirmation that they re not a scam specifically stating that I totally understand they re a small business and I really don t want to have to open a Paypal dispute No response 12 21 Opened Paypal dispute 12 22 Received response and my order shipped Throughout this entire process I received daily marketing texts and emails If a business can t support the bare minimum of customer service for customers who already gave them money they shouldn t be blasting them with marketing telling them to buy more nor should they be marketing so hard in general It feels like a slap in the face and strongly contributed to my fear that I was being scammed I get that the marketing emails and texts are automated but if you know you re completely ignoring inquiries from active customers for weeks on end I don t know maybe adjust the settings Taking 13 business days for processing when their site says 1-6 while providing no response to email DM but spending plenty of time on Instagram and only communicating when a Paypal dispute is opened add up to a laughably unacceptable experience no matter how small a business is The lag in shipping wouldn t be an issue for me at all if they had deigned to respond to a single email DM or if their actual processing or response time was communicated I can t imagine how long it would have taken if I hadn t opened a Paypal dispute We re currently experiencing a high volume of order inquiries due to the holiday season and our recent promotional sales events in the eventual communication doesn t even come close to excusing it Processing is one thing customer service is another They also ALWAYS have a promotional sales event running it went from Holiday to End of 2021 to New Year to Valentine s Day promotional sales events with no gap between I like a lot of their pieces and planned on ordering more after I received my first order but it s clear they don t give half a about their customers It s not the responsibility of customers to completely absorb the shock of their inability to scale a business appropriately Hire a business manager
Arianna Readers
6730 reviews
N/A
1 year ago
UNPROFESSIONAL AND MISLEADING
I finally decided to order a few things from this company after falling in love with many of their trendy designs I m usually skeptical about who I give my money to online but I saw the positive reviews on the website and it looked legit The website clearly states that non custom orders take 1-6 business days to process I placed my order during normal business hours on a Monday and waited over a week for it to process After waiting over a week I was still not given a tracking number or any other update about my purchase I reach out to them through email which by the way is their only source of contact and after waiting even more time for customer service to reply to me I was told that they haven t even received the item themselves Not only was it not in stock but it would take well over a week for them to get it themselves before they finally process and ship it to me The whole time I was under the assumption that they had it ready to ship after the processing time The way they are handling business is unprofessional and misleading because customers are purchasing under the assumption that everything is in stock and will be shipped once it processes during the alleged 1-6 business days for non custom orders It now makes sense why other reviewers have had issues with excessively long shipping times They should be honest on their website about the availability of their products or at least update how long the processing time could take on ALL orders so customers aren t left wondering what happened As much as I like their jewelry I won t be ordering from them ever again
Holland Engel
6730 reviews
N/A
1 year ago
they sent me the wrong size ring and didnt want to help
they sent me the wrong size ring took forever for them to respond They wanted me to send it back to them and i would have to wait 4 weeks for the ring to restock IN THE SIZE I ORDERED IT ORIGINALLY Why couldn t i have gotten it correct the first time The size of the ring was like a 5 when i ordered a 7 Why do i need to send it back when it was their fault I don t have time to go to the post office for their mistake and wait an absurd amount of time to get the correct item I also ordered about two years ago and received damaged earrings The cs people didnt care to help me i had to throw away 70 earrings because they were unwearable Don t waste your money here
Madison
6730 reviews
N/A
1 year ago
Not impressed
Not impressed I ordered on November 30th payed for 4-7 day shipping and it s almost Christmas and my order hasn t shipped I ve DMed them on Instagram emailed them twice and commented on their Instagram posts but no communication about when orders are going to ship I understand that this is a small business which is why I supported and I ordered during Black Friday Cuber Monday However not answering emails that were sent 1-2 weeks apart from each other is not acceptable I hope I either get the jewelry soon or my money back
Tina
6730 reviews
N/A
1 year ago
Extremely slow shipping and customer
Extremely slow shipping and customer service response times It took two weeks from the time I placed my order to have an update at all concerning my order When it finally arrived one of the necklaces looked completely different to what was shown in the photographs I left a one star review on their product page for that specific product about the misleading photos but I noticed it has not been actually posted which makes me wonder if they hide any negative reviews about their products and show only the positive reviews
Sophia Stone
6730 reviews
N/A
1 year ago
ok so here is my review from chvker
ok so here is my review from chvker and im writing a long one bc there arnt any other reviews on here ok so recently i bought something bad from a website and didn t really check any reviews before hand that was obvs my mistake anyways i found trustpilot when i was looking for reviews on my bad product that i bought that was from a different website not chvker so anyways i made another oopsie basically from buying from chvker well kinda because i forgot to look at any reviews from them before buying but it was ok lol so for Christmas i asked for 4 necklaces chokers from this website i was rly lucky because my parents got me all four of them thanks mom and dad sm ik they were expensive and i love u sm i got the sky butterfly necklace the mini gem choker the fabiola chain choker and the blaze dragon necklace summing up to a total of i think around 94 Yes its expensive i didn t know they were going to get me all 4 Anyways I ve had them since Christmas I ve been keeping them away from water and stuff just saying and they re holding up very well i know they re still very new but I m kinda surprised they re not as popular they re styles keep up with the younger generation but everyone can wear them like there was this pearl necklace and the model who was wearing it made it look like it could be worn for like a casual and everyday look and also make it look fancy I swear im not a bot or anything or with the company im just rly surprised with chvker rn so go check out their website if u havent or anything i m pretty sure they have an insta but i just randomly found them online i rly hope that made sense idk I m just rly pleased with wut i got and i wanted to write a review bc they didn t have any ok byeeee
Anneloes
6730 reviews
N/A
1 year ago
very pretty and stylish earrings good quality
I ve wanted those populair butterfly earrings for a while so I bought them from aliexpress but they tarnished within days I was very disappointed but then I found chvker Shipping was pretty expensive bc it had to come from the US to Europe but I bought them anyways They came a month before my bday I ve been wearing them for almost everyday since May I kept them away from water as much as I could with the exception of rain cause I don t always look at the weather but they haven t tarnished changed at all I m very happy with the quality and how they look and I would definitely recommend ordering from them cause the earrings are worth the money