Ciaalarms Reviews

Have now been back to the house twice

Have now been back to the house twice again and the alarm system is still useless Keeps going off for no reason and they seem totally incapable of sorting it out Avoid using them

This company gives terrible service

This company gives terrible service I have been a customer for over 15 years and just moved house Unfortunately I used them to install my new alarm which has been a disaster Been to ours 3 times now to try and sort it out but never communicate or call you back Dreadful service

Faulty alarms and poor customer service

Alarm installed in 2019 A year later it develops a fault in the middle of the night going off at 3am EVERY night for a week After days of trying to get hold of someone an engineer comes out for 10mins and charges 90 despite it being under warranty The fault can only be fixed by an engineer visiting Now in December 22 we get a letter stating our alarm needs new maintenance cover circa 200 Within days of the letter arriving the alarm develops a fault at 3am It is a con Avoid

AVOID - terrible service alarm section

CIA took over the servicing of our alarm from an another independent company The service was awful mostly the admin side so we cancelled our annual contract However we found out that we would have to pay 182 40 to have their engineer to come out to put in their code into the keypad so the new company could take it over AVOID - Have to pay for the privilege of getting out of receiving a terrible service

Avoid this company

Avoid this company From start to finish this company has been appalling The initial set up resulted in a bunch of flowers being delivered to us as the team was ridiculously unprofessional we should have seen the warning signs Since then we have been battling to get rid of the equipment It doesn t work properly for us and we are constantly having issues It gets to the point where we don t even bother reporting it as we know nothing will ever get done Our scheduled appointments are never honoured the engineers arrive at the most inconvenient times where we aren t able to shut our system off as we have a restaurant full of customers meaning that the issue isn t resolved again It s truly been the worst mistake going ahead with them We were told by the sales rep that we could cancel anytime unfortunately after his departure our complaint we were made aware we were fixed in for a system that doesn t work for 5 years We have even enquired about removing a camera that doesn t get used anymore we got told we would be charged for this removal cost It s one thing after another with this company we are completely fed up with them If I could give a 0 rather than a 1 I would

Not sure if they are still operating fully

I m a client for over 15 years Telephone service has deteriorated rapidly over the last 2 years - evidently not managing post-covid staffing well at all 30 minute hold times full mailboxes etc As of today urgent service call mailbox is full and calls being handled by a building over the road In short everything you wouldn t want from an alarm services supplier Avoid at all costs and find a better managed company

Avoid this company Customer service is non existent - service levels are awful

I would give less than one if possible to do so Avoid this company at all costs Despite not being able to reach them by phone for days or getting any response from emails sent I did finally get a phone call from somebody who told me they could not help me as they no longer deal with the supplier of the CCTV system they installed I would have to contact the original manufacturer of the system for help Then 3 weeks later I get sent an invoice requesting payment for that advice I called to question why as no actual service had been provided and no mention of the call being chargable was given in advance or on the call itself I was told it was in my terms and conditions I don t have any terms and conditions other than those printed on the reverse of the invoice sent When this company was actually CIA and a local company service was very good Just avoid at all costs would be my advice

Avoid at all costs

Avoid at all costs I was less than impressed with the intruder alarm company I had for my main farm house so when I was building my retirement home on the farm I decided to use a different company CIA they have failed to answer or return calls respond to emails or post On the basis of their performance I would have absolutely no confidence in them responding to an emergency I am now cancelling my maintenance contract with them and would urge any reader of this review to do the same