Based on authentic user experiences
Costa
6736 reviews
N/A
6 months ago
the worst experience with support is
the worst experience with support is that you won t get through to her and when you visit the bank branch they can t help you there and they tell you to call the bank even though you are in a personal in bank
Kan
6736 reviews
N/A
6 months ago
Zero Stars out of Five
If I could give CIBC Telephone Banking and Fraud Telephone Reporting zero stars instead of one I DEFINITELY would I did an e-transfer today that went through to the intended party HOWEVER then I received an auto-generated email from CIBC s fraud department saying there was recent activity on my account which seemed suspicious there wasn t my debit card account had been placed on hold and that I needed to call them to fix this I called and was placed on hold for over 30 minutes so I hung up and called the main telephone banking number - also placed on hold for over 30 minutes so hung up again Then I tried my home branch - branch manager s not answering their phone so I ve left a message Who knows when I ll get a call back In the meantime I ve called the fraud line a 2nd time and I m on hold again - God knows for how long this time This is totally unacceptable and I ll be closing my account as soon as I can CIBC customer service is disgustingly bad
albecerki
6736 reviews
N/A
6 months ago
Not the future
Never trust any banks FIAT currency is a scam they are printing everyday millions of worthless unbacked currency Definitely not the future
Trevor McBayne
6736 reviews
N/A
6 months ago
CIBC you took away instant verification
CIBC you took away instant verification process since the holidays and it has made my life very difficult working with other companies Thanks its just you guys Im switching banks SMH
Rick Leger
6736 reviews
N/A
6 months ago
CIBC is garbage Only problems DO NOT USE
CIBC is garbage Only problems DO NOT USE Approved for a new credit card and it had been dragging forever Only to be told two months later that the application has expired
Todd Pagan
6736 reviews
N/A
6 months ago
Read before banking at CIBC
Before you think about openning a regular account at CIBC know this if you keep over 100k there they pretend to like you - if it goes down to 30k then you just become pure garbage thru the financial advisor s eyes It happenned to me I kept a large sum of money there for over a year The minute it went down I was being charged 30 00 service charge I didn t even know for months When I asked 3 times over 3 days in a row plus an e-mail to the financial adviser to reverse that and to get my TFSA into checking I m still waiting for all this to happen after 5 days and nothing By the way I was at the bank 3 times in person and got ignored right there A new transaction will be coming my way but I just want to close this account and NEVER bank with CIBC anymore and for sure I will NOT recommend this institution to EVERYONE I know and don t know either I wish there was an option for ZERO stars
Debra
6736 reviews
N/A
6 months ago
Where to start so many errors this
Where to start so many errors this week new girls next week there will be new ones and they dont know how to do a basic withdrawal Then blame the customer The new admin steps in and asks me what l think l am doing Ahhh waiting for my money from my account so she starts in if you dont already have an account a word to the wise DONT BANK IN MIDLAND CIBC
E K
6736 reviews
N/A
6 months ago
Cibc kingston
Very poor customer service very long wait time Customer service seems to be under qualify so they under serve
Grant Richardson
6736 reviews
N/A
6 months ago
Don mills and Lawrence branch
Don mills and Lawrence branch -Unprofessional and inexperienced teller named William waited in line for 30 minutes then William was absolutely useless And started yelling and screaming when i asked him to stay out of the conversation once I was already dealing with the head teller Please give your tellers more or better training in customer service than you gave William
Ay
6736 reviews
N/A
6 months ago
Went to cibc to pick up my card that
Went to cibc to pick up my card that Purolator had dropped off a day prior Went to pick it up and was told it wasn t delivered yet even though I showed them a Purolator tracking number telling me it was delivered I get in my car and start to drive away and I get a text saying it was delivered all of a sudden I must admit that being in that bank looked like I was in India and not Canada so I guess diversity hires certainly doesn t bode well for work ethic