Cibimarket Reviews

A disorganised mess with the worst

A disorganised mess with the worst customer service I have ever experienced They tried to EXTORT extra money out of me threatening to cancel my order if I did not I make my own wine for local establishments and thought I would try out a new supplier Cibi Market as they have Italian grapes So because the reviews for this place are few and far between and of the 3 I could find one is 1 citing the customer service is bad I wanted to make a smaller order before buying in bulk to assess quality However upon trying to order a crate of each variety the shop wanted to charge 120 Which is shocking given I ve had delicate garden statues which weigh hundreds of kg delivered for less than 40 After removing one item I found the delivery had gone down to 60 and made the order After making the order I wrote to Cibi to ask about the extortionate postage costs and they said it was an error and that I could add more grapes to my order without extra cost if I wanted to Hesitant to do this because of facing problems already - I declined I then began to buy some new equipment to make smaller test batches additives and other consumables which I would need and waited almost a week at which point all the new equipment had arrived At this point the promised delivery window for the first three lots of grapes was closing so I decided to message Cibi to check on my order To my astonishment they told me to pay an extra 60 in postage stating that their costs were high - never mind that 60 was already extortionate or have my order cancelled I was horrified that I was being extorted extra postage on top of the already unreasonably high postage a week after I had made my order and ordered equipment especially for this purpose I thought it may just be down to error but I even spoke to a member of staff after making my order who offered for me to add extra items at no extra charge - who should have picked up on any problems It s quite clear that this was a case of extorting me at the last minute to pressure me into paying more At this point I had had enough They are disorganised dishonest and almost criminal if I m totally honest To add insult to injury I now have to return 500 worth of equipment that I won t need Avoid this company like the bubonic plague