Ciga Reviews

Not worth it

We purchased Our house 3 5 years ago and it had cavity wall insulation installed in 2008 every part of the house is cold so we paid to have a Thermal Survey done and it came back as quite severe so we contacted CIGA The response was as expected not interested we only cover defective workmanship and defective materials so we will not send anyone to look saying that a survey is misleading We provided them with the findings and they used every excuse not to come out to see How do they know if the material is faulty or not if they won t even look at it If the thermal survey shows the whole house is cold and they won t come out what is someone supposed to do to show that there may be a fault with the materials used I m not qualified to start taking bricks out to check You can t speak to anyone and when you get a response by email it is never signed off with a persons name If you have a problem don t waste your time trying to get help as all you do is end up get stressed

WE WON THE ARBITRATION CASE

One of the most useless and corrupt companies I ever come across no one gives their name so there is no accountability to anyone Staff are so rude and hard faced you almost feels like it must be a prank for something but no its true this is how they treat customers Over 4 visits and they still have not rectified the problem issue been going on for over a year I did ask one of them which agency they are accountable too F S O Trading Standards etc they told me they are accountable to NO ONE can you believe that I would advise everyone to avoid using CIGA but because of all the insulation swindle it leaves consumers with no choice Despise this company UPDATE After CIGA forced a 71 year old disabled pensioner through an lengthy arbitration process they even went as far as to withhold a poultry 100 companion for bad service how pathetic they actually think they are providing an acceptable standard of service Unfortunately for CIGA we WON the arbitration case with all the defence points raised by CIGA dismissed they must have a child working their arbitration cases they now are FORCED to pay the 100 still a pathetic amount and upto 10 000 of costs to put right what they have damaged Don t be put off by arbitration case if you know your right their arguments are very weak that they collapse like a tower of cards In case anyone from CIGA is reading this unlikely WE WERE RIGHT WE WON THE CASE AND NOW YOU GOTTA PAY

Zero stars is more appropriate

One star is one too many After damp patches appeared in the walls of my bungalow I had a survey done to find the cause I was told that the cavity insulation was at fault and advised to contact Ciga What a waste of time that was They totally dismissed the report and said that the damp patches were not evidence of defective insulation or workmanship and have refused to do anything Obviously the guarantee is not worth the paper it is printed on

Transparent obvious outcome

Transparent obvious outcome Poly beaded cavity wall insulation was installed into our block of flats in 2013 of which was ill advised at start and should not of been even recommended living direct on the coastline on the west coast of Scotland where we get hit by driving rain on a very regular basis for a large proportion of the year A Very consuming process from start to finish with CIGA involving proof off Residents of ownership down to endless questions asked and pictures sent of rising damp within communal and ground floor flats The original installers came out on behalf of CIGA to inspect blaming everything bar the Failed insulation and putting all down to lack of Maintenance and Residents not looking after over the years since installation 10 years ago The build was fine 30 years prior to installation otherwise it would of been pointless installing back in 2013 if the mortar had decayed along with failed window units and doors It was even portrayed by installers that they only insulated the flats and not the communal areas of which not true when beaded insulation is evident within the framed area of back door All Excuses to not honour the 25 year Guarantee and Blame Everything Else Obviously the End Conclusion means Residents have to pay out of their own pockets to get this awful insulation removed of which is causing Great Damage to the internal build How can Everything and Everyone be Wrong and you are Right surely 83 Negative Reviews is a Big Indication something is Not quite right Ciga you just went by photos and advice from the installation company and couldn t be bothered to come out yourself and inspect of which Very Poor As Stated to yourselves we are the only block left with this in and another block approx 7 years back had this beaded insulation removed from the gable end of their build under the 25 year Guarantee as it had failed causing major damages to a ground floor flat and you advise that these poly beads will dry out under the correct circumstances I don t think so Not on the coastline by the Clyde being hit by all the elements of weather This Claim should Never of been Closed on your part as the investigation was inadequate and not comprehensive in any way I m sure you will state I am wrong just like the other 83 of Negative Reviewers I m willing to bet that when installation Removal company comes out to inspect quote of which Residents have to pay for the removal of they will most certainly blame the damp issues down to failure of the beaded insulation within the cavities HAPPY DAYS Response Firstly Ecosave did Not write to me or Provide Any Such Report I had to send numerous emails to them and many unreturned phone calls before finally getting an Answer they blamed everything else bar the cavity wall insulation as expected CIGA yourselves just sing of the same Hymn Sheet and as said previously its an Easy get out I Instructed yourselves that I am paying personally to have insulation Removed of which now has been further surveyed and Failed Poly Beaded Insulation is to blame As previously Stated it was ill advised and should Never of been installed especially where our build is situed You Ciga even have the brass neck to inform me via email that if I have insulation removed via another Professional Company the 25 Year Guarantee is Null and void It s not worth a Scratch Anyway I don t think it would be needed Anyway once All Removed so Stop trying to be so Smart Response Honestly Ecosave aren t going to admit fault with their own workmanship or material used of which the 25 year guarantee covers so that should be where you come in and inspect otherwise I would of just Reported issues to Ecosave in the First place instead of CIGA Nothing Like passing the Buck Insulation now Professionaly Removed and Damp issues resolved and it s Great that the walls are no longer wet to touch Ironically removal was by an Ex Ecosave Insulation Removal Technician Small World Cheerio CIGA

Definitely no stars

Definitely no stars I semi re-modernised a flat with a very elderly man who had been there for 41 years 3 years ago He informed me that CWI was installed in 2011 but never told me at the time but gave me the 25 year guarantee He passed away six months I was then able to do a full modernisation and a new tenant moved in soon after It then became quite apparent there was a major damp problem Maintenance co would do nothing for me as I had CWI they said it always caused problems So contacted CIGA nearly a year ago What a waste of time they are Inspector came in Dec 23 at 4 30 in the dark said there was voids and it needs a re-blow Now I m not an expert but if you have a wet outer wall and a wet inner wall and the CWI is soaking its no good putting more stuff in I had a proper builder to inspect and he agreed that would make it worse also said there was no ring beam between the floors so as I have said all along its not a suitable property to have CWI in a block of flats Their inspector said it can be extracted and that is really the only option This is being dealt with in a very unprofessional way by CIGA many phone calls and e-mails being ignored I m no further forward than a year ago

Why has CIGA got a bad reputation

I have been asking CIGA to remove my cavity wall insulation as I live in a remote part of a village high up on a hill The insulation should never have been installed in the first place it was put in by a bad company that went bust We have damp and mould in two rooms that have big voids in the cavity How can cavity wall insulation keep our rooms warm if there are voids I asked CIGA in 2016 to sort the problem out but they will not I have now written to BBC watchdog if we all write to them as a collective group watchdog will investigate CIGA on our behalf CIGA does need investigating I have also contacted my local MP and Lord Callanan Department for energy security and net zero who has concerns regarding CIGA After reading CIGA s response today I suggest they get in touch and remove the insulation If they do then I may give them a higher rate I have already sent another e-mail to my local MP asking for more advice

CIGA will avoid as much responsibility as possibe

We were told the damp in the house wasn t caused by faulty insulation although we never experienced damp until it was installed They agreed to remove it but not repair the damage The removal guy repointed some of the mortar gaps in the wall as CIGA said this was the fault although the house is only 20 years old A different colour mortar was used so the wall looks a mess Their report was inconclusive and they just want to avoid repairing anything Cavity wall insulation is damaging to your home have it removed Very negative experience and a waste of our time not worth the paper it s written on

Appalling service

Appalling service Had cavity wall installation in 2019 we have since had water penetrating through our living room window which caused our blinds to fall down due to damp and blustering plaster we have black mould across the front wall which we never had before the cavity wall was installed We wrote to CIGA and they claimed poor maintenance and they will not rectify or inspect the poor workmanship damage We a have had to remove our house from sale due the damage this has caused to the front living room wall Company are a bunch of Cowboys we are not dropping this case and now in the process of emailing BBC watchdog trading standards and our solicitor any costs we incur will be passed on to them Evolve Home Energy Solutions carried out the work under the instruction have just as bad reviews as CIGA simply shocking they should be shut down believe me I will NOT let this drop until l get this fully resolved this not be happening in this day and age people should undertake things professionally

Do Not trust this company is scam and

Do Not trust this company is scam and fraud now nearly 3 months not interested in taking scaffolding down different reasons that director of company die every same reasons this dangerous company to business biggest lie in the world