Cigarscity Reviews

Completely satisfied exactly what I expected

I ve just recently gotten into cigars so I was looking for a good cheap humidor to store my growing collection of stogies and found CigarsCity during a Google search for humidors Sure enough they had the exact humidor I wanted and it was the best price I could find online for the humidor I placed my order on Monday and got the humidor to my door on Thursday in perfect condition I had it seasoning that evening and it was good to go on Saturday Couldn t ask for a better online shopping experience I m probably going to pick up one of their cigar sampler sets soon to add to my new humidor Also same as the other reviewer here I didn t get an invoice in my package either but that s fine by me since I usually just trash them right away anyways however they did give me an email receipt and confirmation when I placed the order

Great and friendly service

I found CigarsCity com while trying to find a good present for a friend s upcoming birthday I wasn t sure what the best option was so I called in to their office and Anthony picked up After talking with him for a bit to explain what I was looking for he recommended the Alec Bradley cigar sampler pack they had in stock The price was right so I took him up on the suggestion Placed my order and in a few days had my order sitting on my kitchen counter ready to be wrapped up My buddy loved the cigars in case you were wondering Good guys at CigarsCity I recommend them and their company

Good experience awesome service

I ordered a box of Perdomo 20th Champagne cigars from these guys on a Wednesday and received them Friday Along with the box of cigars I got a hand written thank you note Awesome touch that I appreciated

5 out of 6 messed up orders

After Anthony sold it to the couple in Connecticut service has went downhill bad I now choose to no longer give cigars City my business

First time using Cigarcity

First time using Cigarcity Placed a order on Monday order confirmed Web page made one think the order would arrive in three days On day five at 5 18 in the morning I was informed my order was cancelled and refunded at my request A fabricated story I emailed them for an explanation Did not hear back I buy a lot of cigars and this is not the place to do it First and last time for Cigarcity

What a Rip OFF

Sent me a package decent price until I went to USPS and got screwed with a 65 COD charge so their policy of free shipping after spending XXX dollars is complete garbage after the math you can literally go anywhere else and find better products and service

They do not answer the phone

They do not answer the phone They do not respond to voice mails or email messages And what a shame cause there prices are dirt cheap Are they still open for business Anybody have and recent success in placing an online order I placed an order last week and they canceled my order without any explanation and ive made multiple attempts to contact without any luck

Ordered cigars on Sunday

Ordered cigars on Sunday Was told they would ship on Thursday Been calling to delivery to billing address They said they didn t have the billing address Huh Will not pickup the phone Called all day on Wednesday If I get my money or cigars Business will be given to other cigar companies My fault trying to save 20 I have to make sure my boys don t ever order from this place

Very bad experience

Very bad experience I am from Europe I chose this company because of the possibility of express delivery to Europe in 6-10 days The delivery alone cost over 80 Today is exactly one month since I ordered I still don t have the goods I have already tried to contact CigarsCity 2 times to inform me of the shipment no one has gotten back to me At the same time the shipment is not traceable in the database Actually yes it is but it shows that the shipment is waiting to be forwarded to USPS but that they have not received the shipment yet I contacted the post office in my country with the submission number they informed me that they do not have this shipment in the database So a month has passed I don t know where the shipment is no one is communicating with me and I have wasted money on express delivery which normally takes 2-3 days from the US to my country Terrible experience especially the combination of expensive postage which was definitely not express the irresponsibility of sending cigars to Europe this way and especially the lack of communication God knows if I will ever see my money back DEFINITELY DO NOT RECOMMEND LOOK FOR ANOTHER REPUTABLE COMPANY THAT WILL AT LEAST COMMUNICATE WITH YOU