Cigarsinternational Reviews

I ordered on the 15th of October

I ordered on the 15th of October As of today he 24th my order was still in process Agent told me I hadn t verified my age on my guest account I had logged in to my regular account The agent was accusatory and argued with me insisting I had no account Very bad experience Cancelled my order

Poor and Dishonest Customer Service

I orders a box of cigars using a promo code that appeared to work but after checkout I noticed it didn t and I immediately cancelled the order They told me it already shipped improbable but that they would refund the order and send me a free return shipping label I countered that the discount amount was less than the return shipping and would save me the hassle of having to return the cigars but they insisted they could not I told that they would be losing a good customer over this They didn t care and as if that wasn t bad enough upon checking my CC statement I discovered they did not refund the full amount as promised and deducted over 8 from my refund

Puro Perks Membership fraud

I looked at my credit card statement for this month and found a charge for 15 58 from Cigars International It was for something called Puro Perks Membership I never signed up for anything like that After a brief argument with their representative that Said they will refund me the amount I will never buy from them again

New NAZI canard WTF

Usually been adequate but today they sent us spam for the most racist NAZI-PEDOPHILE hate-group trash cigars possible So many reputable places To order from that don t sell nazi trash to order from We won t ever be back and will Encourage our cigar club to follow suit as well Just disgusting

I went in to get cigars

I went in to get cigars like I always do spend over a 1000 a year on cigars They refuse to give me the veteran discount Because I got the 5 packed specials and they always did before either you honor vets or you don t it s not the 10 it s the principle Very upsetting

What a mess

On 12 16 I ordered cigars as a Xmas present for our son who would be visiting us from Texas I paid extra for 3-day delivery They arrived on January 3 well after he had left I called after Xmas and requested they be delivered instead to him in Texas The agent promised that the would but that didn t happen -- they were sent here to Florida They seem to be a disorganized mess

Placed a Christmas order

Placed a Christmas order receive the cigars that are damaged at the factory Shipping box was perfect cigars cut and dried out Contacted the company and the only thing they offered for a resolution was a 10 coupon in next order with stipulations Will never order again quality is bad service even worse I wouldn t order again from them with a 90 coupon Total scam of a company Probably intentionally selling damaged good with the response I received Buyers be ware

Cigar international started charging me

Cigar international started charging me a 14 95 monthly fee for a rebate program that I didn t sign up for I called and they wouldn t give my money back sneaky people there are better places to buy cigars