


Based on authentic user experiences
khadija c
6730 reviews
N/A
8 months ago
Quality and bad customer service
Not good at all As I was wearing the dress for the first time the left strap jus broke while I was walking to the restaurant I emailed te company on April 13th regarding the broken strap On april 17th I received a request for photos which I promptly provided However I have not heard back from them since then this is my second dress from cilem My first dress so far so good the only complain that I had about it was the delivery time I had to wait for weeks in order to receive it Purchased on March 7th and received it on March 22nd The company did sent an email with an apology for the delay So I was about to order a third dress and give it another chance but after this experience and noticing today the misleading advertising about a 50 discount I have decided against it I m normally not a review writer but after seeing the misleading advertising and receiving an email about we love your feedback and not coming back on my email of April 17th I decided to write this The advertise sale on her website claims a 50 reduction but the prices remain nearly unchanged For example my previous order my dress was priced at 180 euro Now the same dress is claimed to be 310 euro and the sale price is listed as 165 euro This is deceptive
Helena
6730 reviews
N/A
8 months ago
Don t even think about it
Don t even think about it This is a scam website I ordered dresses for my holiday and they ended up being too small I returned them and paid the shipping myself I never received a confirmation email for my return so I emailed customer support They confirmed few days later that they received my return and will get back to me Now a week later I am receiving an email that I won t be refunded but rather given a voucher And why I quote Unfortunately due to a current system issue we are unable to process this exchange on our end I am asking for my money back Having a current system issue is not a valid reason not to give a refund on returned good If I am not given my money back I will be pressing legal charges for this This is far from okay
Charlotte van de Ven
6730 reviews
N/A
8 months ago
I returned a dress within 14 days
I returned a dress within 14 days Didn t hear anything back Wrote them myself requesting the status They write me back saying they can t process my exchange due to a system issue so I get a voucher What I never even requested an exchange I returned it for a refund So I wrote them back again explaining this I literally have to chase my own money I kept one dress and wrote it once it s already threading apart We are now almost 3 weeks further after I returned my dress I m starting to think this company is a complete scam
Daryna Hontar
6730 reviews
N/A
8 months ago
I m writing to share Terrible Experience Don t Shop Here my experience with
I m writing to share my experience with this site I ordered a dress but it didn t fit so I had to return it Now three months later I still haven t received my money back Initially they said it would take up to 8 weeks which I accepted Then they sent me a voucher for a new purchase due to technical reasons but I don t plan to buy anything else I just want my 140 back I do not recommend shopping here it feels like a scam
Helena Lozan i
6730 reviews
N/A
8 months ago
They won t give you your money back if
They won t give you your money back if you return the goods Be aware Authorities will be contacted unless we receive the refund for returned items
janv
6730 reviews
N/A
8 months ago
Don t buy here it is a scam
I purchased a dress in February and didn t hear back until mid-March when they informed me of delays and that the dress would be part of their new collection The dress finally arrived in April but it didn t fit was of very poor quality and had some production defects so I sent it back immediately on April 18th The postal service confirmed delivery the next day Celim Tunc took four weeks to confirm their acceptance of the return Three weeks later I inquired about the refund and was told it would take eight weeks Now twelve weeks later they refuse to issue the refund claiming the dress is now part of their summer sales and therefore cannot be refunded In the mean time there is no communication possible only standardized responses This is no more and no less than a scam
Charlotte van de Ven
6730 reviews
N/A
8 months ago
What a terrible company not giving
What a terrible company not giving people their money back I ve been waiting 4 months now They are a complete scam DO NOT buy from them
Charlotte van de Ven
6730 reviews
N/A
8 months ago
I ve been waiting for my money back
I ve been waiting for my money back for 4 months now They keep saying they will refund it What a shitty company They can t do this to people money
Robin Sanders
6730 reviews
N/A
8 months ago
Scam site be warned update
Already waiting more then 3 weeks on my purchase had bougt a dress for my wife for an occasion This occasion has already bin passed I have received 1 mail after my complaint they tell me that it has bin send but cant send me a track and trace link Update After 4 weeks i did get my package despite all the reviews i had read here i was expecting to get nothing or really cheap creap but the dress was ok ans nice packed In all honesty i think this shop needs very urgently a new management the way they run this company is not ok I hope they will act on it and try to make things right because the dresses are really nice designed they only need to a way beter team to handle the sales and i guess the finances I have upgraded my 1star review to a 2 star review i still think you have to be careful doing business with them
Burcu
6730 reviews
N/A
8 months ago
I ordered the dress on June 4th and I
I ordered the dress on June 4th and I received the item on 11 th of July During that time I emailed twice that I don t want product anymore They sent it to me I returned it immediately with cargo cost Then they gave me voucher instead of returning my money Never again I will contact with my lawyer if I don t get my money back in a week Strongly warning other customers to avoid shopping even though the design is good customer service is terrible