Cinchgaming Reviews

Terrible

Terrible Stay away If you want a custom controller go elsewhere Had to wait months to get my controller shipped and it only lasted 4 months and then it started drifting The drifting is so bad you can t even play I contacted Cinch Gaming and they said my warranty had lapsed The amount of money I paid should have restyled in them wanting to fix the controller I could send it to them on my dime for them to take a look and then they could sell me a new one with no discount Very disappointed

DO NOT BUY

DO NOT BUY your money is worth more anywhere else I bought a controller and within a week the triggers gave up my order was already late by 2 months and I expedited shipping which they refunded they said they couldn t repair my controller even though I didn t want to wait another 2 months anyways I took apart the controller the triggers are linked to cheap clickers worse than membrane keys and right under the clickers are a sponge there s nothing special with this controller and it s criminal that they charge 200 dollars and can t make deliveries on time ONCE AGAIN DO NOT BUY TLDRFor 200 dollars the controller is cheap delivery time is a nightmare and overpriced

Ordered a very simple custom controller

Ordered a very simple custom controller in October It will not arrive before January Worst customer service Never heard from them I had to spend a lot of time tracking the order down and getting it moved to finish Asked for a refund but they charge a stocking fee No shame Never order again

Didn t get what we paid for

Took four months to receive the remote we ordered When it arrived it was not even close to what we ordered We sent ours in and had every SPEC requested that we wanted It arrived with only the sides of the remotes changed and the a b x y Nothing else was done We paid extra for every single individual customization and they didn t even do them To receive nothing even close to what we ordered after waiting four months is unbelievable I wish I had read the reviews prior to purchasing I m now seeking a full refund This is awful Worst company ever

Awful Company

I live in the UK Ordered this for my son against my better judgment Now realising sadly I was right Was supposed to take 4 weeks to be delivered It took 12 weeks Apparently they were waiting for a part but only told me when I emailed to complain Upon arrival I had to pay just under 70 in tax to UPS Considering the controller is already almost 300 and we pay 32 shipping this is outrageous Reply from Cinch we were aware and are looking for another shipping company If you re aware why not let your customers know No refund or compensation offered My son started using the controller and it is very low quality and nowhere near as good as his other bespoke Scuf controller which is still going after 2 years The modifications and adjustments are hardly noticeable apparently Link to decent controller with no tax on shipping also from US scufgaming comAfter my last email complaint no reply from Cinch Definitely do not use these scam artists

Long Wait and Poor Customer Service

Took 4 months to get controller After 2 months the trigger on the controller stopped working Emailed support and received an email stating could take up to a month before anyone even looks at my issue Customer service quality and communication not on par with the amount charged for controller

Do Not buy

Do Not buy I placed an order for a quick ship controller after Thanksgiving I have still yet to receive a confirmation e-mail for the order although I was charged instantly for the purchase And good luck with the almost non-existent customer service They reply back that it will 2-3 week timeframe on answering an email from customer service Maybe this company needs to focus more on customer service instead of posting every few hours on social media I would spend your money elsewhere with a more reputable company Instead of dealing with this joke of a comapny

I ordered a custom controller that was

I ordered a custom controller that was supposed to take up to 8 weeks to come in It took 12 weeks to get After having it for less then 2 months the mouse clicks no longer work The company did not stand behind their product but did offer to diagnosis it for 25 and I pay for all shipping plus cost of any repair It also took multiple attempts to contact them prior to a response Unfortunately I have a very upset son and will no longer do business with this company

Horrible service horrible product

We ordered a custom xbox remote from Cinch Gaming in June It took nearly 4 months to receive the remote My child used it for less than 4 months He received it in September and it was malfinctioning by Decemebr Ciinch Gaming offers only a 30 day warranty The worst experience A waste is hundreds of taken from a kid who had several lemonade stands to save enough money buy this remote Don t waste your time with this company