Citizenm Reviews

Never ever get a membership

Never ever agree to a membership with CitizenM Aside from changing the benefits without consulting their members they will never allow you to cancel Yes they ll say they ve cancelled your membership but they will continue to bill you forever I m in my 4th endlessly long conversation with them where they agree to cancel my membership then BAM another charge on my ViSA card I can t stop them Even their own staff can t make it stop

Disappointing Stay

I recently stayed at the branch in London and unfortunately my experience did not meet my expectations set by their price point The check-in process was disorganized and time-consuming Once in the room tiny size I was met with a series of disappointments the cleanliness was below standard with noticeable dust and a lingering odor the bathroom amenities were lacking and the noise levels from the adjacent rooms were intolerable I brought these issues to the attention of the hotel staff but the response was unsatisfactory with minimal effort made to rectify the situation This stay has left me with a poor impression and I cannot recommend Citizen M based on my experience

I wish I could give them a zero

I wish I could give them a zero They stole money I had a receipt from my booking with a 6 36 local tax Well they decided to charge me 17 They are disloyal I have gone to this hotel for over a hundred times Now they lost a customers Thieves

I faced an issue with Citizen M when

I faced an issue with Citizen M when attempting to book a meeting room with lunch Surprisingly there s an undisclosed 48-hour advance notice for breakfast lunch reservations not mentioned on their SocietyM platform Tomorrow I ll discuss this with a hotel Ambassador to explore options for arranging sandwiches during the meeting The complexity of position names adds to the challenge -

Disappointment in Gen ve

I recently had a highly disappointing experience with CitizenM hotels particularly with their Geneva location After booking a room and providing my credit card details I was excited to stay at this hotel However upon my arrival I was informed that my reservation had been cancelled and there were no rooms available This unexpected turn of events left me frustrated and inconvenienced What troubled me the most was the lack of communication and transparency regarding the cancellation I received no prior notification which not only wasted my time but also put me in a difficult situation of finding alternative accommodation at the last minute As a customer I expect a basic level of service and responsibility from a reputable hotel chain like CitizenM This incident has left a negative impression on me and it has raised concerns about the reliability and professionalism of CitizenM hotels I hope that such issues are addressed promptly and efficiently in order to maintain the trust and loyalty of their customers

What an utterly dreadful experience

What an utterly dreadful experience Not only did I have to extend my stay twice due to insurmountable obstacles but I also faced significant inconvenience throughout The lack of competence in record-keeping led me to consider switching hotels altogether My weekend plans were completely ruined as I dealt with payment issues and the establishment s unconventional hospitality felt like a nightmare Not only did they fail to clean my room for over a week but they also audaciously diverted 6 daily to their charity without consent for not providing cleaning services a bizarre practice indeed Their fluctuating rates felt like exploitation and the lack of transparency and fair pricing was unacceptable Everything from requesting an iron to ordering food with no room service available seemed problematic It felt like I was working for all my needs during my stay only to be met with disappointment This ordeal has left me thoroughly disillusioned with their supposed high-tech service I truly sympathize with the staff who struggle to explain the constant issues to frustrated guests You d be better off at any motel than this disastrous establishment

Terrible customer service

Terrible customer service We asked for recommendations on finding a babysitter or babysitting service for an adult night out Their answer to every question from the start was simply no There was no apology or explanation as to why they couldn t help or make a recommendation The friendly human as they call it was very unfriendly

Disgusting treatment by the hotel and

Disgusting treatment by the hotel and booking comI made this booking in good faith on an advertised price 4 days later on the morning of the booking they cancelled the booking while I was asleep at 2am saying it was advertised at the wrong price This is totally a disgusting way to treat a customer and not honouring the advertised price their customer service was very unforgiving and offered a price at 5 times the advertised price to reinstate the booking Beware of this hotel Tower Hill London