Cityapartment Reviews

Very rude and unprofessional cheaters

When I moved in Cityapartment assured me that I get the apartment unpainted they expect me to return it unpainted Also at the beginning reported damages like holes in the walls All the troubles started when I moved out Cityapartment wanted to rip off my deposit 3500 DKK for painting of the apartment and holes in the walls Before moving in I took a lot of photos of the apartment which I sent them later proving that the apartment was in the very poor condition What surprised me most they ignored those photos and still claimed 3500 DKK for renovating the apartment The person who handled communication was Mr Ulrich Gawinecki very rude person who insulted me during a conversation Luckily according to Danish law Cityapartment is obliged to provide the tenants external law consulation free of charge it s covered by the rent The external law company that Cityapartment tenants may use for free is LLO lloh dk As soon as I mentioned LLO in the conversation Cityapartment immediately agreed to return my full deposit One more thing not many people not know is challenging the rent According to the Danish law all the tenants are allowed to consult housing tribunal and ask if the rent is alright If housing tribunal decides that Cityapartment charges too much for the sq m they are obliged not only to reduce the price but also refund all the difference starting from the day one LLO is a great help in such cases because they handle all the communication I have heard of people who got their rent reduced from 8200 DKK down to 6500 DKK per month and refunded all the months for few years back If Cityapartment will try to cheat you or you think you pay too high rent highly recommend contacting LLO they are very helpful and free of charge

Horrible service and people

They do not even deserve one star I called and asked for their support when tap water was dirty after the regular maintenance They were not willing to help and suggested me to look at the general instruction on their website When I tried to call other person they rejected to help me as it was not their responsibility In the end they told me to find other apartment if I am not satisfied with their service Similar incidents happened a couple of times so I decided to move One day when I was sleeping in the bed City Apartment guy came in without appointment nor my permission to show the room for new tenants When I was not there they obviously did the same City Apartment does this without telling you and this is their normal practice They also kept increasing the rent although the room is not new and the furniture is cheap So I strongly recommend to rent an apartment from a decent company or individual

My experience as a young professional

My experience as a young professional was not great with the company First of all the employees clearly know nothing about basic customer service They were rude unprofessional and knew nothing about the apartments they are renting After seeing one of them I got even more disappointed mainly of the viewing process It was very chaotic and unorganized and the agent Ulrik was clearly avoiding people I think the company is very bad and not helpful at all and I advise no serious working people to go there since they will primarily be wasting their time

They just want your money - not a serious company

This is not a serious company My experience with it is that they just want your money and once you sign the contract they are totally unresponsive and unreliable Be warned do not sign their contracts

Very bad service

Very bad service not clear info about the contract they promise to help you and at the end they avoid you is the worst housing company ever I apply for don t even try it

Disgusting Stay away

I called to inquire about a property and the person who answered the phone was extremely rude He hung up on me I know because I called again thinking there was a problem with the connection but the idiot told me no it was because you did not state your name before asking your question I told him that I am a foreigner from North America and from where I come from you don t usually give names unless someone asks especially if you are the customer To that he replied Let me educate you about Danish culture That is not how you call people in Denmark Oh and the apartment you were asking about is not available anyway What a condescending idiot I guess they don t need customers What then is the point of this business By the way my spouse is Danish and agrees that the way this company treated me was a disgrace and not at all representative of Danish culture Such contempt for customers and human beings in general Disgusting

Disheartening experience

What a disheartening experience having to deal with that agency It always felt like they were doing a favor to pick up the phone write down their epigraphic replies figure out how to assist me their customer Unfortunately the real estate market in Copenhagen is quite hard and they can afford to treat you that way I understand that still I thought being part of the same species meant some sort of empathy somehow I was wrong

Unprofessional agent and terrible website

I would give zero stars if possible Worst experience ever I had agreed to visit one of their apartments and the meeting was canceled 20 minutes before because someone else reserved the property At the phone I get offered an alternative I was looking for 3 bedrooms apartments We organize a viewing for Friday at 10am Once at the property the agent is not able to enter the building because he is without the keys and none of the tenants are home We re-schedule a viewing for today and the apartment turns out to be a 2 bedroom The agent apologizes but honestly I feel this is too much Complete waste of time additionally during working hours Everything was handled by Alexander Additionally the website is often unclear having a number of bedroom in the description which does not correspond to the reality Avoid this company unless alternatives are non-existent