City Cleaners London Professional cleaning services London
Based on authentic user experiences
Jason O Brien
6731 reviews
N/A
5 months ago
Extremely poor and unreliable service
Extremely poor and unreliable service the company is dodgy and more than likely abuses immigrant cleaners by paying them below the minimum rate imposing unreasonable working hours and conditions I contacted City Cleaners to do a thorough deep cleaning of my rental property and agreed to pay the fee before the works took place to ensure the slot was booked as I wanted it done asap On the day in question I got a text message telling me that the cleaners were running late which was fine by me but then 30 minutes later I got another text message telling me that the works had been cancelled and that I should be contacting them to reschedule the cleaning Such impertinence and unprofessionalism after I made it clear that this was an urgent job I of course requested my money back but they refused to refund me even though I made it known that I did not want to use their services again Now I m having to take legal action against them In short I wouldn t recommend this company to clean your dog s kennel let alone your property They are liars thieves and criminals
Basma
6731 reviews
N/A
5 months ago
They supposedly cleaned my flat but
They supposedly cleaned my flat but left it filthy I actually can t believe I paid them Dirty bedsheets cleaning materials left out and all after I paid for 3 5 hour deep clean Maria is very nice but they have crappy cleaners who obviously don t give a - so my advice is Do NOT use this company and definitely don t pay them until after you have seen their work
Alex Courtney-Hatcher
6731 reviews
N/A
5 months ago
Avoid at all costs
Ignore any response from these muppets They exploit their workers and will be reported Maria is happy to speak and make commitments they can t deliver on Booked a cleaner and didn t turn up on the day I called only to be told they tried to contact me about it What utter rubbish I m going to do everything to make sure this company goes under that s how bad they are They exploit their cleaners They come from Bulgaria and barely speak English Avoid avoid avoid
Julian Greene
6731 reviews
N/A
5 months ago
Awful oven clean
Booked an oven clean They came and after 45 mins left After the products wore off I could see the I and microwave were still in a terrible state Instrsd of coming to sort it or issuing a refund they blamed the light not working in the oven even though the kitchen was lit up brightly I d never ever recommend this company Waste of 75
Michael Dallas
6731 reviews
N/A
5 months ago
Booked gardners and never showed up
Booked gardners and never showed up They only told me 3 hours after expected arrival when i emailed and called to ask what was going on Wish i saw these reviews beforeAVOID
Dina Fahmy
6731 reviews
N/A
5 months ago
Avoid using this cleaning service they just take your money without doing the work
I just used this service thinking they were good as they handled the calls and booking very efficiently The cleaners came early and finished in 1 5 hours even though it was meant to take longer saying they finished it all When I went back in the evening saw they hadn t done the work fully and not even hoovered the carpet Called them the next day and they sent me picture to prove it was done and the pictures only show close of areas and I sent back a whole bunch showing it was not done to then be accused of going in afterwards and messing the place up waste of time and money and to be insulted as well AVOID this company
Manjit Singh
6731 reviews
N/A
5 months ago
The worst cleaners
Never use these cleaners They are scammers They did a terrible job at an end of tenancy clean and caused lasting damage to the kitchen which led to us receiving deductions on our deposit from our landlord They were rude and completely unreasonable when challenged on this It seems like all other reviewers have had a similar experience so please save yourself the trouble and do not use them
Sarah Jones
6731 reviews
N/A
5 months ago
Useless and misleading
Having arranged for a jet wash at a London flat with City Cleaners we agreed a price 45 and the work was scheduled for 11 30am on the 2nd April Having duly travelled to the residence myself I arrived at approximately 11 15 and waited until 11 40 and then enquired as to their ETA I was told to wait for a ring back When I did manage to finally get an answer at 12 00 I was told that it would cost 150 and they wouldn t be coming today anyway Complete waste of time
Duncan Wollaston
6731 reviews
N/A
5 months ago
Appalling service
Demanded cash in full before starting work Worked only 3 1 2 hours rather than 5 contracted Quality bad Refused to revisit without further payment Reluctantly replied to my emails telling different and conflicting statements and saying it was our fault Avoid like the plague
Lauren O Reilly
6731 reviews
N/A
5 months ago
Awful cleaning service - avoid
Really awful service I wish I had checked reviews before booking The windows were left worse than before they came to clean them and they left a trail of dirt inside my house too - despite cleaning external windows They were poor at communicating I had to chase them to ask where the cleaner was and it was a guy with a cloth that seemed unprofessional and inexperienced He left lots of marks and wipe stains all over the windows I also booked a patio jet wash and despite booking both together they sent the jet wash later separately blaming a van breakdown which I ve seen in other reviews so it seems this is an excuse they use a lot The jet wash sprayed up the patio windows that I had just paid to be cleaned separately so that was a waste of money Unacceptable service and not even at a competitive price point - there are many other alternatives out there so I would suggest you steer clear if you don t want the stress