Citygocarrentals Reviews

Dangerous cars and agressive staff

After arriving at night at KWL car rental they scammed us with a lot of additional costs After checking the car found damage on the rearlights which was not mentioned The clutch was completely worn out So I went back to the office but everybody was gone So next day I went back to the office and told them the car was dangerous to drive On a hill the car slided back when you started to drive Very agressive staff told me the car was oke Not willing to help And if I wanted to change the car it would cost me another 180 And I paid the car already double due to there hidden costs Never hire a car from KWL carrental It will ruin the start of your holiday

City Go Rentals Malta avoid them at all costs

Good car but terrible company policies and uncooperative office staff with any kind of hidden charges and talking to the Manager Mr James Brock is just extra time and money lost Office staff at the airport was so stubborn impatient not respectful of the queue and was hot there They force you to pay half tank at pick up with an outrageous overcharge more than the double of current gasoline costs no way to escape that but of course you ca return empty if not you also lose extra money On arrival I informed I would return the car 10 hours earlier and they charged me out of business hours fee for 29 5 but there was a key drop off box and nobody was there plus they could rent the cars to others and make profit out of that Avoid them at all costs eventually book through a third party like Discover Cars they will do their best to keep you as a customer

They charge hidden fees in their terms

They charge hidden fees in their terms and conditions and they also charge fees that you weren t told about when you made your reservation It s a complete thief and the staff is unfriendly and not even at the counter This is a garbage company and a scammer Never use it

Do not use

Do not use We were supposed to pay 30 euro on arrival and we ended up paying in addition to the 30 25 collection fee25 airport site fee9 tax48 50 for half a tank of fuel we had to pay this even though it probs cost them 20 eur They didn t accept our full cover insurance as we got it through the booking company so had to pay another 60 eur to reduce excess from 1600 to 300 The car was battered as well Staff were rude Please don t be fooled by the cheap prices and use someone else Read t and c carefully

A blatant scam

This discount car rental company is running a bait and switch scam with their fuel prices A 24 car rental ends up costing 73 because they tack on 48 fuel charge for a half tank of gas 18 litres in a Toyota Aygo The response from staff when asked about this fee was if you don t like it hire a car somewhere else knowing full well that a last minute rental will cost you more DO NOT USE THIS COMPANY

Bad people scam

Do not ever rent a car here it is a scam They will charge you with various arbitrary hidden fees so that you will end up paying twice or even three times the sum that was originally indicated If you complain they will put you under pressure by threatening you with not getting the car and still losing all the money you paid in advance Bad people

Rented a car through citygo rentals

Rented a car through citygo rentals Malta in October 2023 On arrival in airport couldn t find them for long time Wasn t clearly advertised or visible Was going circles asking other agents if they know where I can find them Was only one person working even were few people in the office hence queues We were charged because apparently I was selected as main driver however I only made a payment during booking and 100 entered my husband as main driver in the provided section but after purchase on the printed booking form I appeared as main driver Obviously we had to pay ridicules money to add my husband as second driver Then apparently somewhere on the back was printed message on confirmation form that we must use credit card this information must be stated clearly in BOLD before completing purchase However we didn t see this important info When I printed form I didn t read all 3 pages of small print but that would be too late anyway Booking in is awful and the way client informed of important things is poor Also we been charged for fuel which was big surprise because it is cheaper to fill in yourself price they charged was inadequate and in the form wasn t clearly stated that we will have to pay it on arrival Person who was providing service wasn t pleasant to deal with his attitude stinks Also car which we received was very dirty and was no screen wash tank was empty and we couldn t clean window been driving in dangerous position

Rip off merchants

Rip off merchants Extra charges when picking up the car Not explained at the time and not listed in the original agreement They apparently don t accept Amex so you are forced to take out their liability insurance Steer clear of this company Also the car was awful and not in a state to be hired out Nothing was done about that when I complained

FInger weg

FInger weg Ich habe ein Mietwagen auf Malta gebucht Sie berechnen euch Kosten zu die nicht gerechtfertigt sind Ich wurde richtig ber den Tisch gezogen Ich habe das 4-Fache bezahlt was eigentlich online ausgemacht war Sie dr ngen euch das Geld zu bezahlen Das Auto war in keinem guten Zustand Die Bremsen waren irgendwann blockiert Sie haben sich geweigert mir ein Tauschwagen zu bringen und haben verlangt ich solle mit dem AUto mit den kaputten Bremsen zum Flughafen zur ck fahren und bekomme erst dann ein neues Mietwagen Das ist schon fast Selbstmord Ich habe das Auto stehengelassen und bin zur Polizei Das ganze l uft jetzt ber den RechtsanwaltSCAM I have booked a rental car in Malta They charge you costs that are not justified I was really ripped off I paid 4 times more what was actually agreed online They urge you to pay the money The car was not in good condition THE BRAKES ARE BLOCKED at some point They refused to bring me a swap car and demanded that I take the car with the broken brakes back to the airport and drive back to the airport That s almost suicide I left the car and went to the police The whole thing is now going through the lawyer