Citytoursbelfast Reviews

Avoid Use the other operator instead or even public buses

When booking the tickets on their official website it clearly said that the bus operates every 30 minutes I waited with all my family on a cold windy day for 50 minutes and the bus never arrived There is another competitor service which arrived twice within that time I called them twice and each time I ve been told that the bus operates every 45 minutes and it will arrive in the next 10 minutes and that there is traffic in the city causing delay I finally gave up and took public bus - there was no traffic in the city whatsoever I called them and asked for refund They ask to send an email I sent two - one directly to their email account and another via website - no response For anyone planning a visit in Belfast I highly recommend public buses which are cheap operate every few minutes and are very convenient and if you really prefer a tour bus then use the other provider you can google it

No reply when asked for reimbursement

I bought a couple of tickets from City Tours Belfast I wish I hadn t As my friend and I showed signs a flu we decided it was best not to go I kindly asked City Tours for a reimbursement I perfectly understand this is not always possible Having said that I wish City Tours Belfast could at least answer the email I sent about it more than a week ago

Overcharged by 66 and still no refund

I was overcharged by 66 for my solo ticket A week later and I still have not had a refund The driver apologised straight away and said he could not do the refund but to tell his daughter who also works for the company She photographed my ticket and sent it with my phone number and email to her manager Chris and assured me I would be refunded No refund no contact since - I have tried phoning and leaving message

Failed to do safety procedures

I will share my frustration and disappointment from my experience in the bus tour belfast because the driver definitely failed to do the normal procedure of checking the bus right after the tour and before the new group of passenger getting in the bus I am 100 sure and definite it s in the bus because I have footage of videos and photos when we get in and get off the bus We were the last passenger who get off and I was the last person as well who took the video while getting off the bus and we took pictures after which you can see that I don t have my pink sling bag with me I have a picture and videos that I have the sling bag with me before getting in and while we are inside the bus I have videos and photos that my bag is just beside me on the chair at the end of the top deck There s only one reason that I could say that the bus driver failed to do the safety procedure that he should check the bus before he let another group of passenger to come in Date of the tour 29 7 2024Bus Plate number RFZ8427Departure time between around 13 37pm - 13 50pmArrival at the bus tour back at the City Hall bus station 15 20pmDescription of the item - pink sling Lacoste bag- inside the bag is my Burberry wallet with credit card and other cards with coins- Maybelline red lipstick - Face powder round - lip balmIf maybe you see or find my bag please let me know or message the city bus tour This is not a great experience as a tourist and will definitely NOT trust this bus tour for safety reasons

Avoid Avoid Avoid

Terrible service Meant to be collected by a black cab at 9am on a Sunday for the political tour and it never turned up When we called the office we were told the driver was stuck in traffic but that was clearly a lie as we were then told that the driver was at the hotel waiting Given we had been there since 08 30 that wasn t the case at all One thing is letting people down but when it turns into a lie that s deceiving They refunded us quickly but that s really not the point I wouldn t use them again nor would I recommend them

Great Experience Hop on Hop off tour

Done the hop on hop off city tour Excellent got to see the history of the troubles murals and was able to jump off bus at few stops had my choice of 30 we hopped off at titanic and done the visitor experience never new they had a combo for it would have saved us money we booked the hop on off city tour bit to quickly tho with the free flyer map you can download from the website or get free from the guide on the tour it saved us money with the coupon so well pleased guide was fantastic a retired history teacher - breath of knowledge about every part of the city and a dash of humour chucked in for free got the bus chuckling on more than few occasions Highly Enjoyable

We went on the Giants Causeway and Rope

We went on the Giants Causeway and Rope Bridge Walk with Game of Thrones combined The scenery was outstanding and the information provided by our guide Michael was very impressive great value for money

We thoroughly enjoyed our tour with

We thoroughly enjoyed our tour with Darren our guide It is amazing to see how far the city has come from the troubles Darren gave us a completely unbiased view of the events that went on during that time With his energy you could tell he had a passion and love for his job as a guide Would highly recommend

Giant s Causeway Tour in

We went on the Giant s Causeway Tour in August 2022 The guide and driver were excellent the scenery outstanding and we had plenty of time to explore the Giant s Causeway 2 hours along with discovering other parts of the North East Coast The Guide in particular was very informative and funny and gave us very interesting insights into the Irish culture and people I highly recommend this tour