Claimflights Reviews

No problems with communication or service

No problems with communication or service My compensation payment arrived in my account as promised The promised deductible amount of 25 plus taxes is a little vague re tax amount but I guess that is to be expected considering multiple countries all in all a good experience What more could you ask for

Great experience

The expert in charge of my case was extremely knowledgeable and professional She helped guide me through the process and answered all of my questions She was thorough and prompt in all of her correspondence

Review

It took 3 months to get compensated and Agnieszka Fanslau was professional throughout the whole process Good job

Exceptional Agnieszka Fanslau

Thank you Agnieszka Fanslau I highly recommend Claim Flights especially due to her excellent work My partner and I had a significant overseas flight delay I filed my claim with Claimflights Agnieszka responded quickly with professional and personal emails keeping me up to date I received a higher than anticipated compensation in early December My partner claimed at the same date through one of the bigger name companies and still has received nothing end of February I will definitely return to Claim flights should I have other issues

I ve got a real human answering me

I ve got a real human answering me during the whole process who was honest transparent about what is possible and what is not It took about 5-6 months to get the reimbursement but I don t regret that I ve asked them to do the whole work The experience was MUCH better than with one of the biggest competitors of Claimflights - for the same flight my wife who didn t come here still didn t get the compensation yet and their communication is confusing If they release her case over there I ll bring that to Claimflights as well

Very responsive and persistent

Very responsive and persistent

Excellent service

Excellent service My flight was delayed for few hours online I found information that I m eligible for compensation I contacted carrier LOT myself but the representative was rude and stated that no compensation to be expected After searching online I found Claimflights After submitting my claim on website I received the email confirmation instantly Agnieszka F explained to me the process and that compensation from LOT might take few months The time was worth to wait I received my refund Claimflights took 25 for their service since they won a case it is very understandable for all the work they do Thank you Agnieszka F for all your help

thanks a lot

I am happy with the experience it felt like genuine human attention to my case and not zero-option scripted responses Ms Agnieszka Fanslau has been great she took care of my not exactly typical claim and followed through to get me the compensation from the airline - which by happy coincidence I got as a Christmas gift Grateful to her and the company best Anna