Clarins Reviews

No problems with ordering or delivery

No problems with ordering or delivery of my products Quiet quick

Was nervous about ordering after

Was nervous about ordering after reading reviews Pleased with service and products

My first time ordering from this

My first time ordering from this company and I wasn t disappointed my order was delivered within 48 hours was extremely well packed and the products were lovely will definitely be ordering from them again

I recently had a terrible experience

Please note following my review from yesterday see below I was contacted by Clarins Customer Service and any issues has been resolved I am very pleased Clarins managed to make ne re-gain trust in their ability to rectify problems and aim for clients satisfaction I recently had a terrible experience with Clarins customer service regarding a missed delivery due to an initiala mistake from DPD and followed by a mistake by Clarins customer service I have asked for Complaints procedures apparently Clarins hasn t got a customer charter and I was told to send the complaint to help clarins So I did and I also completed the online feedback form It has been over 2 weeks since I ve placed the order and my complaint has been completely ignored Having a disability I do most of my shopping on line mistakes happen but normally they get rectified Clarins did not rectify the mistake but aggravated it and the order was lost by DPD I feel I was treated with little respect by Clarins customer service

Great service from Clarins in Boots Bluewater

Great service from the ladies on the Clarins counter in Boots at Bluewater today 12 12 They couldnt have been more helpful and friendly Thank you

Amazing service

Amazing service Ordered two days ago received today with standard delivery Livery products and samples as a bonus

Solina at Clarins T5 London Heathrow

Solina at Clarins T5 London Heathrow is a real ambassador and World Duty Free She is highly professional knowledgable and always willing to help with advice on products Solina make shopping a real pleasure and ensures a positive customer experience

My faith in Clarins is restored

I placed an order on 3rd April that one arrived promptly as usual However the next order I placed on 4th April did not arrive as expected On 14th April I received an email to say that my order has been cancelled and the money would be credited back to my account I need to know who cancelled this order Why was it cancelled Why was I not informed of any reason for this cancellation I have been a loyal Clarins customer for several years but am now considering changing brands Certainly would not recommend Clarins to anyone if this is the way we are treated I have contacted Customer Service but no reply as yet I tried the Chatline but that facility wasn t available I m so disappointed as my order contained my Birthday Gift from Clarins and several other items that were then priced competitively- I don t suppose they would be if I re-ordered What a shame - because I love Clarins products I ve just upgraded this to 5 star today 29 04 23 as I received a lovely phone call from Clarins explaining the technical issues and apologising for not letting me know why my order was cancelled I also got a discount code which I have now used My faith in Clarins is now restored