Bournemouth Estate Agents | Clarkes Properties | FREE VALUATION Sales & Lettings
Based on authentic user experiences
leanne milner
6733 reviews
N/A
8 months ago
AVOID Students ripped off
For many students finding accommodation is hard and stressful Clarkes DOES NOT make it any easier When moving into our student house it was left in an awful state There were previous tenants belongings stains on walls curtains and floors food crumbs broken and rusting appliances a fridge that didn t keep our food cold sticky surfaces etc You could tell this property had not been cleaned considering when viewing the house the agent assured us it would be cleaned As we were tied in this contract there was no way of getting out of this house As the months went by appliances kept breaking we went without hot water and heating for days lights went out power sockets burned out our shower continuously broke and leaked radiator leaking which went through to light fixtures When trying to get a hold of Clarkes through emails it took days for a reply and when calling their office it was always closed We had a few emergency numbers but they always passed us on to another person We also did not receive the inventory list until 5 months of living there I moved out for a few months at a time as I could not fathom living in that house When the tenancy ended they charged us for damage that was already there when we first moved in The damages were also stated in the inventory list so we found it completely ridiculous that they are trying to rip us off and taking money from us when there is clear evidence that it was not us we are currently in the process of disputing these charges I haven t got much hope To sum this up I would AVOID THIS COMPANY at all costs for the sake of your sanity and money s worth
Jack
6733 reviews
N/A
8 months ago
Clarke s Letting Agents
I had arranged a rental property through Clarkes which was delayed by several weeks due to some problems identified during the initial viewing The week I was due to move having already packed up my house and hired a van and done all the usual things that people need to get done prior to moving I was informed that the boiler in the house had been leaking and was condemned I was initially informed that there would be a 5 day delay for the boiler to be fixed which would mean there was no heating or hot water Whilst I was trying to absorb this information and work out how i would manage without heating and hot water for 5 days i was then told that it would take approx 3 weeks to fix the boiler When seeking external advice I was informed that landlords are required to fix problems that effect heating and hot water within 24 hours and so the fact that I was being asked to move into a property that would have no heating or hot water was unbelievable One might reasonably have hoped the letting agent Clarke s would intervene and advise the landlords that if the boiler had been condemned then a new boiler could be fitter with 24-48 hours e g British Gas advertise this all the time However the only advice Clarke s gave me was to pull out of the move which i ended up doing However because I had already given notice in my current rental property I have been left with no where to stay and no where to move to Although the staff I met at Clarkes were all friendly but when it mattered it felt as though they simply absolved themself of any responsibility and I can but wonder what support I would have got from them as the letting agent had the boiled been condemned after I had moved in Everyone needs to make their own decision but based on my recent experience I would never recommend Clarkes