Clearcycle Reviews

The wardrobe was dropped onto the

The wardrobe was dropped onto the banister and broke through the wall I escalated immediately told it will be resolved and it took 1 month to be told it s not their problem Furniture was also damaged Service was insulting Do not buy here

Poor delivery and badly damaged product

Ordered some furniture through their eBay store Delivery was advertised as 3-5 days but actually took 17 days ClearCycle blamed their courier then admitted they didn t hand the order over for delivery for 9 days When the order arrived it was way more damaged than the listing described and had to be returned The courier then canceled the pickup with less that 24 hrs notice and now I am stuck with a huge box in my living room for another week waiting for pickup I will never order from ClearCycle again

Stinking sofa flapping loose back

I bought a sofa for 400 since the day it was delivered my whole flat smells of damp really badly like it was sat in a cold damp warehouse for months It also has velcro fastening backs that the fabric is not long enough to reach the velcro so just flapping They contacted me to say a can have a replacement for the same value but they do not have anything that will match my sofas and im sure it would just be an other damp smelly sofa any way really disapointed

DO NOT USE

DO NOT USE Ordered from them They lost the item only admitted it several weeks later then offered me a USED mattress in exchange Were extremely rude throughout the whole thing honestly the worst customer service I ve come across At the end they told me they wouldn t be accepting any more orders from me which was beyond hysterical that they think I would ever order from them again Utter useless AVOID To add on I have now found out from the courier that they never even sent the item Have reported them to Trading Standards

Terrible returns process

Terrible returns process Offer a guaranteed 30 day satisfaction return then start making it hard and charging you to return an item when you are not satisfied with it Avoid this company

Exactly as described

Exactly as described Very pleased with my chest if drawers Ordering was easy delivery within 5days Highly recommended

I was concerned initially with 4 negative TP reviews but

I was concerned initially with 4 isolated negative reviews on Trustpilot However I was reassured through the eBay platform when I saw over 6000 positive reviews within the last 12 months and just 1 had come back negative which indicated 99 of people were happy which I think is good enough given they had sold over 100 000 items Clearly they re not selling brand-new stock so is it fair to expect around 1 may be negative You have to take view on these things In my opinion 99 positive reviews from such an enormous number of sales were sufficient and I m l happy with the furniture we bought from them We bought a heals Brunell desk and we were not expecting it to be A1 but it actually was We have assembled it this evening and its perfect I would encourage anyone looking at the reviews here to go to eBay and look at the sheer number of sales and reviews as for me that tells a very different story to looking at Trustpilot in isolation I have no affiliation to the company I am just a customer who was is very pleased I thought Michelle who I communicated with on ebay was really helpful and I would have no hesitation in buying from them again

Chest of drawers was like new

Chest of drawers was like new Great communication great price and free delivery within three days from several hundred miles away Based on this experience I would highly recommend them