


Based on authentic user experiences
Consumer
6727 reviews
N/A
11 months ago
I am discusted you can t process the refund to my Clearpay demanding I have an active order which is ridiculous as I returned this whole order to M and S on the 13 th August why is it not credited my
I am discusted you can t process the refund to my clearpay account this 75 50 has not been used to clear my owing order balance I am disabled and the constant nightmare of you saying I have an active order when you clearly have not credited my clearpay with the 75 50 from marks and and Spencer in the 13 aug That was the order that should have had a refund of 75 50I
Kay
6727 reviews
N/A
11 months ago
Clear pay has taken refunds fir all m y
Clear pay has taken refunds for all my returned orders Please don t use them it s a fraudulent outlet I wish l had read reviews before using them Never again They ve taken over 300 from me it s ridiculous and you get no where with ther customer service team They keep sending silly emails instead of resolving the issue Stay away people
Nabou
6727 reviews
N/A
11 months ago
I want to close my account
I want to close my account The system will not let me I do not owe anything I emailed them several time and they keep telling me we are leaving your account visible so you can have a track of your orders I replied by saying I already have all my records and I need this account closed as I do not wish my personal details be held by cleapay anymore Now to me that is a breach on my rights I will have to seek legal advice as I am tired of emailing back and forth and receiving the same answer Update what you are stating on your response has already been done Dead end
Emily
6727 reviews
N/A
11 months ago
Let the seller keep the goods and my money
Reported a return several times for another joke of a company -GeeHair com - seller refuses to refund me or respond despite signing for the goods on 18th June For some unknown reason Clearpay found in the seller s favour letting them keep the goods and my money Clearly nobody has bothered to even look at the tracking I ve considered this a criminal matter and I have reported Clearpay to the Financial Ombudsman Trading Standards and I am opening a county court claim by the end of this week I will take great pleasure in imposing the court fees plus 8 interest charge on these clowns EDIT Tried to message on the app it says unable to open a dispute at this time
Daniel Williamson
6727 reviews
N/A
11 months ago
Absolutely rubbish company
Absolutely rubbish company Admittedly I was late paying my balance but cleared it in full under the assumption my services would be restored in black and white from them on an email DO NOT BELIEVE THIS RUBBISH They will take the money and then close your account for ever Customer service didn t want to know despite me threatening them with watchdog due to false misleading information
Joyce Stewart
6727 reviews
N/A
11 months ago
Absolute crap company was going through
Absolute crap company was going through a hard time with being scammed had to change all my bank details got back to clearpay and paid my account off to be told I can t use ever again customer service is just a waste off time is there any higher you can go there an absolute joke
Patricia Maclean
6727 reviews
N/A
11 months ago
Terrible company
Terrible company Can t understand why reputable companies like M S use themSet up payments to a merchant but merchant not received so had to pay again Nightmare company
Lee Simmons
6727 reviews
N/A
11 months ago
What s the point
I have an account with clear pay for 1200 but because I don t use them on a regular basis they reduced my limit to 500 and that s not guaranteed Secondly what s the point if you have to pay every week s Most people get paid monthly and it s worse if someone is on benefits Complete waste of time
Elisabeth
6727 reviews
N/A
11 months ago
Only gave them a 1 star as you can t
Only gave them a 1 star as you can t give no stars Ordered something from Amazon and Clearpay took my down payment I cancelled the order next day before it was even dispatched so there was never any chance of starting to pay in installments but Clearpay have only refunded part of my down payment I m being given the run around on their customer service app and keep getting the same message we are looking into it for you blah blah blah I m taking them to court for fraud They are obviously on the make and stealing peoples money
Karthik
6727 reviews
N/A
11 months ago
I was overcharged for my purchase
I was overcharged for my purchase Clearpay is scam they were giving me absurd reasons when I reached out to them for help without returning my money Will never use the site again clearly a big scam