Cleverbridge Reviews

trouble with my Endnotes

I was having trouble with my Endnotes and then had another problem when I went to buy the replacement I made some mistake and bought 3 copies These folks solved the problem promptly and politely I appreciate that

Cleverbridge Customer Service Review

I mistakenly ordered and paid for a wrong subscription I immediately contacted Cleverbridge Customer Service by filling out the suggested forms which was quite easy Within minutes I was sent an email explaining someone would contact me within 24 hours Approximately 6 hours later Joshua O sent an email stating the refund was already processed and that I should allow 5-7 days for the credit to be posted back to my account To me this is indicative of great customer service

I had a problem with an expired download link

I had a problem with a download link expiring when I bought a new computer A couple of messages from me explaining my problem resulted in a nicely-worded message addressed to me by name and a solution that worked

My dad passed away in May and We had no

My dad passed away in May and We had no idea he had a service from Clever Bridge until the yearly automatic renewal showed up on his cc I googled the company and sent a customer request for help Cancellation of the subscription was done in less than 24 hours Very nice rep No hassles at all

Company was purchased and email address disabled

Our company was purchased and our email addresses were disabled and new ones were issued The subscription was no longer needed but we could not cancel using Cleverbridges very simple process I emailed Customer Support with the issue giving them my old email address and a new one to send the reference numbers to as well as the amount I receive an email the next day thanking me and it was all taken care of Best Customer Service experience I have had in years

The customer service is so good

I needed help and customer service specifically Gerald was so incredibly helpful and kind I was pretty anxious about my situation so Gerald being more than happy to help just really made the experience so much better He also explained everything fully and in a way I was able to easily and quickly understand I also got a response fast I m just so grateful for such good service

I had a question concerning a recent purchase

I had a question concerning a recent charge and they responded within 24 hours with the exact information I had asked for In addition at an earlier time I requested a list of all Cleverbridge purchases memberships I had made and within a very short time they responded with exactly what I needed Very professional

Excellent customer service

Excellent customer service very quick response to my query and resolved perfectly thank you Manuel