Clivecoffee Reviews

Customer Service

I m giving 1 star because of the poor way they handled the situation regarding shipping my items They sent me a partial order and now it s taking basically a month to receive the remaining items due to glitches in their system out-of-stock products which were not shown on the website at the time of purchase and changing warehouse locations All of this would have been understandable if they had explained everything upfront and not given me different stories every time I reached out

Excellent Customer Service and great buying experience

Clive s customer service has been beyond reproach We were looking to purchase an E61 group head double boiler espresso machine and had psuedo decided on the Lelite Bianca V3 Then the question became who do we purchase from We felt there were two choices Either Clive or Whole Latte Love This brings me to Clive s level of customer service I do not leave Voice Mail and unfortunately I had received Clive s voicemail upon calling So I hung up the phone At that point I was just getting ready to call Whole Latte Love when my phone rang and to my surprise it was Hannah from Clive apologizing for missing my call At this point Hannah spoke to me for the better part of half hour about what we were looking for in a machine - We expressed our desires for features durability and serviceability Without trying to steer us one way or another she gave us the pros and cons of the Lelite Bianca V3 and the ECM Synchonika with Flow Control She was fair in her assessments and even stated that she personally owns the Lelite Bianca V2 At the end of the day she said the difference is like buying a Hyundai vs a Honda - You get all of the same features just one has better build quality She provided quotes for both with absolutely zero sales pressure Ultimately we chose the Synchronika We also ended up purchasing a Eureka Silenzio espresso grinder not realizing the difference between a true espresso grinder and the Baratza we use for our daily grind Ultimately we found that the Silenzio grinder didn t really fit our daily flow as we normally weigh out our beans prior to each grind and never keep beans in the hopper Then we discovered the single dose Eureka Mignon Oro designed for precisely this purpose Clive was an absolute pleasure to work with and made the swap both quick and completely painless We absolutely love both our Synchronika and our Oro It is truly the perfect combination for us Everyone needs a 4 ish second per dose 65mm diamond flat burr grinder in their life In every instance Clive has been amazing at returning calls whether or not you leave a message They have no problem spending quality time answering all the questions you have and even some you didn t realize you had I love this company s corporate culture of customer service and I hope they never change So many more organizations could take a page from their book I have nothing bad to say about Whole Latte Love - Mark s Youtube channel is very informative - But the reality is Clive was so on the ball that Whole Latte Love never had a chance Thank you Hannah and Team - y all are the best

Clive Coffee - AMAZING customer service

Clive Coffee has great customer service They went out of their way to help me and to make sure my experience was positive even when events spiraled out of control they stepped in to make sure that I received the best experience possible when I ordered my espresso machine I highly recommend them over WLL When I contacted WLL their customer service reps were not helpful and didn t always have the correct information Clive Coffee on the other hand was always courteous and helpful also when they didn t know the answer they quickly researched the topic with other departments in their company and got back to me very quickly WLL and SCG both have a lot of videos online but the customer service of Clive Coffee has shown to be much better for me - one of the benefits of a smaller partner to work with If possible I d purchase from Clive Coffee again and I recommend them for anyone looking for a nice coffee machine

Amazing Customer Service

I ordered the Lelit Bianca V3 from Clive and it came with a damaged water tank and some cosmetic damage due to the poor packaging from Lelit I reached out to customer support and was in contact with Nathan who took care of everything and made me feel at ease They offered a partial refund for the cosmetic damage and replaced the water tank for free One other issue came about where the four hole steam wand tip wouldn t screw into the steam wand Despite all the issues we faced Nathan kindly walked me through some troubleshooting and we both realized that the steam wand tip was faulty They sent over a new one for free It seems Lelit has a few kinks to resolve but I am forever a Clive customer now after seeing how amazing their customer service is Simply amazing

Excellent customer service that goes

Excellent customer service that goes above and beyond Every time I have had an issue they have made sure that its solved They are clearly all passionate about their job and it shows in how they communicate with customers They even have courses to teach you about espresso They made an exception for me when I purchased a grinder long after a machine they were willing to give me the dial in service for free even though they usually only do that if you buy machine and grinder simultaneously I try to buy everything I can from them to support them