


Cliveden House | Luxury Country House Hotel near London
Based on authentic user experiences
Annette
6731 reviews
N/A
9 months ago
A very disappointed Cliveden guest - What s happened
I m very lucky as I have a most wonderful daughter who every year takes me out during December for afternoon tea to start our Christmas festivities This year today - 6 12 2021 was the turn of Cliveden House hotel Whoopee I thought great to be visiting Cliveden again My daughter asked my best friend to join us as she has had a very trying year I use to be a member at Cliveden some years ago prior to moving to Wales In those years I would have put Cliveden up there with the Savoy and maybe even better Not anymoreAfternoon Tea Soooo awful Sandwiches were not good but I thought they had just been set out to early as the sandwiches at both ends of the plate were dry Nevermind - let s try the beet root wrap with walnuts and stilton - plenty of beetroot - no walnuts or stilton Well let s try the sausage rolls - the pastry tasted like cardboard - the filling was even worse and all of us just left these after indulging in one mouthful All 3 of us had heartburn as a result of this small morsel Nearly forgot - our choice of tea We requested a pot of tea for 2 with one teaspoon of earl grey and 1 2 teaspoon of Darjeeling Waitress came with pot of tea for 2 with just Earl Grey Then came back with new pot with obviously much to much Darjeeling as you could not taste the Earl Grey whatsoever Oh never mind - didn t want to risk another go at it as all staff seemed to be running around like headless chickens No one came to table to check if everything thing was OK Well let s have the cossiant filled with cheese Pastry once again tasted like cardboard and where was the filling Well we have the aged Gouda scone I think it should have read aged scone with Gouda seriously I think if you had thrown it at someone - it would have knocked them out Hurrah we now have the fresh scones with cream and jam The scones were good - although insufficient jam for 3 people Overall I ate 2 sandwiches a piece of beetroot wrap and half a scone as I knew my friend really enjoys scones and I didn t want to leave her without enough jam Five star hotel Where was the service Where was the beautiful food Why was it not questioned as to why so much food was just tasted and then left I am aware currently the hospitality industry is having trouble because of Covid To be honest my overall impression was other than the sandwiches everything else was brought in and not made on the premises To add insult to injury - this food was inedible which makes me believe it was bought from the lowest end of the food market I was so flabbergasted at how bad it was but so much more disappointed that Cliveden just doesn t know how to do it any more I did complain about how bad it was and would have expected a much better response than we were given Just want others to be aware - this is really unacceptable from a 5 hotel Never again will I ever eat at Cliveden if they can t even get an afternoon tea right I know small local caf s who would have done so much better at a quarter of the price my daughter paid
PC
6731 reviews
N/A
9 months ago
Great location
Great location good staff but afternoon tea was poor and over priced
Carolyn
6731 reviews
N/A
9 months ago
Very poor attitude
Initially enquired regarding afternoon tea for my 60th birthday coming up and also wanting to enjoy the whole experience of the house and its history enquired regarding tours and the gardens- really felt as if I was being fobbed off and as if they really couldn t be bothered Was told they d call me back in a few mi utes- they never did so as a result haven t bothered and my daughter has booked the five star Grove instead Really needs improving Shan t bother to go there now at all Really disappointed as reading the website makes one really keen to go and the images reputation and history are fascinating such a shame
Mark
6731 reviews
N/A
9 months ago
Cliveden cream tea
Took my wife to Cliveden for a cream tea the food and service were perfect and the view was stunning
Customer
6731 reviews
N/A
9 months ago
Excellent Spa Day Experience
My entire spa day experience from arrival to departure was beyond exceptional On arrival at the Spa Orain was delightfully welcoming and provided a consistently outstanding service throughout the day He was polite professional friendly attentive and truly made my day one to remember Tania my therapist offered truly remarkable treatments exceptional beyond words Most definitely the best treatments to date Her attention to detail was impressive She even made time to discuss my treatments with me ahead of time She made it her priority and aim to meet all my needs and surpass all expectations I was truly touched by her warmth and kindness They both left such a positive impression and helped create such a happy memorable experience They honestly made my birthday experience at the Spa one to remember and cherish Their genuine hospitality was heartfelt I will absolutely return next time for an overnight stay stunning hotel and grounds
Paul
6731 reviews
N/A
9 months ago
Stunning property but
but nothing We booked the afternoon tea to celebrate our 1st wedding anniversary As we are National Trust members it also made sense going as we could then explore the grounds afterwards The staff were incredibly helpful and we were seated looking out onto the rear gardens The gods must have been looking out for us as we had such beautiful weather We were shown the menu to see what we were going to be served Lattes ordered and Costa Coffee other outlets are available they were not So smooth and creamy The tea arrived and the plates looked amazing A lovely idea was the rice paper topper on one of the cakes that replicated the ceiling above the staircase Halfway through the staff brought us the richest chocolate brownie we ve ever had with a lovely Happy Anniversary written in chocolate Warm scones were served when we were ready and although very nice the lemon curd i know - who d have thought lemon curd on a scone was superb Home made by the chef apparently We had a lovely walk around the gardens afterwards and a walk down the stairs to the river is a must