Clockify Reviews

Rubbish

Rubbish you can t event see 1 month Can t export can t copy from 1 account to another acount month

Unfair billing

We re a small company on an annual Pro license Our invoice was up for renewal today but we wanted one less seat than we d paid for last year Clockify s website showed the number of seats we were about to pay for but said it would not let us reduce the number of seats until we had paid the invoice My business partner and I found this very confusing There was other messaging on the page to say that we needed to renew within 14 days or else we d be downgraded so we figured that surely the process must be to pay and then claim a refund for the seat we were not going to make use of for the whole year Immediately upon having paid for all our seats again it wasn t possible to renew for less seats we reached out to customer support to request a refund The response we received from Clockify said I understand that this was not the answer you were hoping for but this particular situation falls outside the scope of charges that are refundable I find this approach to customer service staggering Clockify are effectively saying I know our website just steered you towards paying for something you didn t want but we ve got you cornered by our terms of use If this is Clockify s attitude towards customers we ll be looking for an alternative as quickly as possible EDIT A question response to Clockify s reply Clockify you say Further more we offer 14 days grace period for payment and during that time users can reach out to us if they want to request certain changes regarding the invoice I would like to point out again that your website would not let me change the number of seats prior to paying It told me I would need to pay first before changing the number of seats Furthermore I am still within the grace period as I write this and yet you will not adjust my bill As a customer I feel that I am being treated unfairly and that I have been made to pay 95 for something I don t need

BEWARE

BEWARE - it is very easy to click what turned out to be the WRONG button when prompted to upgrade the basic version and when you do you will be given NO option to set up the Trial version and no way of knowing that it is set up WITHOUT credit card details EVERY SINGLE FIRST application should be TRIAL VERSION to avoid this very bad entrance into your product BEWARE everyone They hide behind a T C to make money from this I lost my first months subscription due to this hidden feature Lucky I did not pay a years subscription as I usually do with products Still thought I had a 7 day trial of the upgraded product sadly NO It maybe a good app but getting your staff to comply is the biggest hurdle and having the time to set it up to become useful is another EDIT after your reply I still stand by my first email to you TEST Apr 4 2022 13 16 GMT 2 I thought I had subscribed to the Trial version of this software but note that you are charging me a full subscription fee Nothing was noted regarding non compliance Your procedure for upgrade is NOT CLEAR and I believe after doing more research others have had this SAME issue SAD that you have to steal our funds when offering 7 days FREE

Worst customer care ever

We were a customer for a couple of years with annual subscription This year s renewal resulted in the most unpleasant experience and unfair charges The renewal was on the week with a number of bank holidays and the person responsible was on sick leave A day after renewal was set to happen we have realised that we have a number of seats we are using and also for some reason on our account was subscription level we don t recall we have ever opted for Same day we have contacted support to ask to refund because of unused seats Btw charge happened 2 days later Support came back explaining that it was not possible because we were late to adjust For f sake it was one day late on a week filled with bank holidays and we have explained that the person responsible for watching it was on sick leave First support didn t want to listen Then after days of communication they suggest to apply credit next year Who needs your credit when with such a sh y customer service I have no joy to use your services any more Especially there is on the market plenty of competitors So they have charged us an extra 2000 EUR for licenses we don t even have people assigned If you use their products be very careful But I would just advise you to look somewhere else

Very dangerous way of getting pulled

Very dangerous way of getting pulled into billing I was forced to upgrade while trying some options and did so however it was not suitable according to vendor I asked for cancellation and refund they rejected and I just signed up 1 day back Ridiculous In UK there is usually 14 day trail cooling off period these guys are just making money with no refund policy They should be banned out of UK atleast

Staggeringly bad customer service and I

Staggeringly bad customer service and I note how many other 1 star reviews say the same thing We did not repeat did not get a renewal email and when the subscription renewed immediately asked for cancellation and refund on the same day My upcoming article is going to be titled When the Cake Goes Moldy and will be sharing this experience as well as others where the companies have been more ethical and understanding What is it with businesses that they are happier to keep a small amount of money in return for such bad press

Beware of this scam company - No payroll report

Beware of this scam company They are a time tracking software and they literally have zero ability to do a payroll report Not possible they say Not supported They refuse to work with you and refuse to refund despite a huge missing feature

Timetracker not working properly

Timetracker is not functioning properly and is taking twice as long to add entries Times need to be entered 2x for it to take effect What huge waste of time and extremely aggravating Huge disappointment No live customer support or chat TOTALLY INEFFICIENT

Customer service Stefan doesnt want to

Customer service Stefan doesnt want to delete the account after emailing and asking but decided to send a 10 step manual Worst customer service ever Also the help function to delete the account doesn t work Reason for cancelling another time tracker with a marketplace that will cost us a range of add ons with monthly subscriptions that wasn t mentionedFound a better all in 1 solutionUpdate Feb 2nd 2025 had to delete our account after following a step by step plan Too complicated Typically a large company that totally lost staying in touch with customer experience Costed me 3 hours for an app that would safe time Do not recommend