Closer Pets formerly Pet Mate Online Pet Shop for Cats Dogs Fish
Based on authentic user experiences
Lynndieb
6731 reviews
N/A
6 months ago
Cat feeder on Timer for dry food
The cat feeder worked really well and was suitable for our needs Only need the one feed to be set up but have the opportunity to set more in future if required Fairly easy to set up Great delivery time
Zuber Hatia
6731 reviews
N/A
6 months ago
Really fantastic customer service
Had an issue with a Closer Pets product and they had a replacement part shipped out to me straight away with no fuss at all Really fantastic customer service Thanks you
Andrew Goulbourne GCS
6731 reviews
N/A
6 months ago
Excellent
Excellent - ordered Cat Mate for my small dog on Sunday and delivered on Tuesday Product not yet used but looks good
Jamil
6731 reviews
N/A
6 months ago
Great customer support
Absolutely amazing customer support I reached out to ask some questions about an item I bought through a supplier in an entirely different country but they were incredibly helpful Turned out my item was faulty but they immediately offered to send a replacement Cross-border without hesitation They were also very kind and quick All-around amazing experience
Gillian Ramsay
6731 reviews
N/A
6 months ago
5 star products and customer service
Highly Recommended Products are amazing and customer service the best I have ever experienced Purchased 2 x cat feeders in February One of them failed to open on a Tuesday I received a response to my email on Wednesday and confirmation of a replacement the same day This is how customer service should be Thank you to Sue for your help
Clare Loops
6731 reviews
N/A
6 months ago
Very impressive Customer Support
After using one of the products for almost a year the product developed a fault and I contacted Customer Support for help They reacted immediately and resolved the matter without delay The communication was excellent and without unnecessary difficulties I have been thoroughly impressed with their Customer Support and after-care services
Lee Westwood
6731 reviews
N/A
6 months ago
Replace faulty item after 1yr
Replaced faulty item after 1yr without fuss or debate
Scooter Girl
6731 reviews
N/A
6 months ago
Good post-sales customer support
Our C300 automatic feeder had a mechanical breakdown which I reported to Closer Pets customer service team They were responsive and understanding of the situation and provided clear troubleshooting steps to determine if the fault was temporary caused by an external factor or mechanical Closer Pets arranged for a replacement C300 feeder which arrived swiftly The entire process was seamless which was a huge relief Closer Pets commitment to post-sales customer satisfaction is clear
Deborah Vaughan
6731 reviews
N/A
6 months ago
Quick delivery
Quick delivery easy to fit with clear instructions and an excellent price
Rick Glowman
6731 reviews
N/A
6 months ago
Item delivered quickly and as described
Item delivered quickly and as described