Club Mac | All inclusive hotels Majorca - Best rate | Official Website
Based on authentic user experiences
Georgia Bennett
6731 reviews
N/A
8 months ago
stay well clear Long read but worth your time
Do yourselves a favour and never use this hotel Returned yesterday and it could not come quick enough So many negatives regarding this place Raised so many issues with hotel and every one of them was brushed aside Booked a premium room with bunks beds for 2 adults 2 kids aged 9 10 Room was just about big enough for 2 never mind 4 Balcony was so small even that was a tight squeeze for 2 and the smell from the sewers coming through the toilet was disgusting even though we where on the 9th floor top Use the shower and you ll find the toilet floor swimming with with water as the water flooded out underneath the shower screen As an all inclusive hotel drinks where a plenty but there was no policy that we saw that monitors excessive alcohol consumption With so many kids around I thought the hotel would stop serving alcohol to anyone who obviously had 3 too many but this wasn t the case Even during the day the amount of drunk people staggering about was ridiculous and at night this was 100 times worse For a complex advertising as great for families I would advise against taking young kids to this place unless they are used to loud aggressive drunk behaviour Plenty of free activities for the kids to do however with so many kids looking to take part there is limited availability and even then it is far too busy for the kids to be able to be fully entertained for the full activity For example there was a carnival day where kids could play carnival stall games such as throwing darts to pop balloons to win tickets to redeem for popcorn and sweets or throwing beanbags into targets along with another few games but with so many kids taking part it took about 45 minutes stood in a line before it was their go Then there s paid activities within the complex which are run by outside agencies such as swan pedallos electric boats in the lake trampolines electric cars to name but a few All of which are 6 a go Even though your in an all inclusive hotel be prepared for some major expense Just having 2 kids with you wanting a go in all I ve mentioned would cost you 48 I know it s optional but I certainly wouldn t like to keep telling the kids NO especially on holiday Entertainment at night was average to say the least Food is plentiful and more than edible but quite repetitive with the same things on menu but just cooked in a different way But the icing on the cake for us came a week into our stay We returned to the room after a day by the extremely overcrowded pool to find one of our iPads badly damaged Screen smashed so badly you could see the inside The only person to have access to our was the maid She obviously dropped it panicked and got out of there quick as the room was obviously not finished as beds weren t changed no fresh towels and she left her master keycard in the room I spoke to reception who told us to speak to customer services who are only there from 9am till 6pm Next morning we spoke to them and told them about what we found They asked how many kids we had and implied it could have been 1 of them When we told them they weren t in the room all day they said we would have to wait until they could speak to the maid who surprisingly wasn t back for 2 days the same day as we where due to leave They did however check the cctv in corridor and also the lock reading to see who did or did not go into the room that day Upon checking they confirmed what we had already told them We asked to speak to hotel manger and where told they would need to speak to maid first 2 days later on our departure day we spoke them again We where told that the maid said she lifted up the iPad from the top bunkbed and had opened it and it was already smashed and put it back down again Apparently she did this just in case it was broken and she got the blame Seriously We told them there was no way the iPad was on the top bunkbed as it was sitting on the small dressing table Why would she even open up someone else s belonging in the first place There where 4 iPads in the room and that was the only iPad she looked at Never heard so much ridiculous comments The kids certainly didn t put it there as they have their own iPads After telling them this the maid then changed her story to it must have been someone else s room where the iPad was on the top bunk So now we have the maid telling 2 different accounts of the events that day We then asked what they are planning to do to cover the cost of the iPad repair only to be told they will do nothing We where classed as liars and they believed the maid who had changed her story to suit the inconsistencies in her 1st version of events We once again asked to speak to hotel manager but once again we where denied this They said they would not let us see me manager for something like this Approx 200 worth of damage that they would not compensate and still after numerous requests to speak to manger they constantly said no Things did get heated and they said they would call the police We told them to do ahead and we could speak to the police regarding the obvious criminal damage Then they said if we wanted to speak to the police we would need to go ourselves to police station Something we could not do as we where due to leave to come home In the end they told us they would not be doing anything regarding this issue and told us to contact our travel company when we got home They where even reluctant to give us their names and the name of the maid Eventually after an hour of heated discussion they gave us their names but not their full names Although the 2 customer service managers spoke perfect English numerous times during our discussions the spoke to each other in Spanish I even still have the maids master keycard for the room as the customer service manger handed it back to me when I showed it to him I could easily on the first day speaking to them have gained entry to every room in that complex So there s another thing in a very overcrowded complex Security is not high on their list of priorities If you stay there and have any issues of damages you can forget about getting it resolved All they will do is close ranks and tell you to take it up with your travel company Do yourselves a favour and stay well clear of this place
Jackie
6731 reviews
N/A
8 months ago
Hotel from hell
Hotel from hell booked for 10 days but left after 4 family room for 2 adults and 3kids was way to small you couldn t move in there plus there was no bed for the 3yr old it had dark brown clad walls which made it very oppressive we were on the 7th and 8th floors the lifts were forever breaking down and took an age to arrive the food was inedible it was cold and alot of times raw families were going down like flies with sick bugs it was full of undesirable people who s aim was to get drunk fight and argue while leaving their kids to run riot every night you had people running up and down corridors banging on doors screaming and shouting there is 2 areas for the entertainment both are outside with no protection from the weather and given that it is 3 huge hotels the facility s are far from adequate for the amount of people there is a constant sewerage smell in the rooms we complained to the hotel but it was like they were bored with listening to us as they had heard it all before I appreciate the hotel has no control over who books in there but they really need to sort the place out everyone we spoke to was trying to get of there we managed to be able to move but at an extra cost and to go self catering which cost a lot more money than anticipated but had we not we would of been on the first flight out of there
Georgia Bennett
6731 reviews
N/A
8 months ago
If I could put a minus zero on this one
If I could put a minus zero on this one I would Definitely do yourself a huge favour and stay away The first day we had all our shoes jackets and baby blankets and more stolen And the management in particular her name is Stella was quick to dismiss that it s not their staff it s the guest leaving She was as cold as ice and would not care any less Money was taken from our room and she says it s your responsibility to look away your valuables even in your room Investigating would cost me more money than wat you have lost what kind of investigation is needed there They must have a rota of who cleaned our room that day and that s it I had to stop having the rooms clean the rest of the stay as We had few things kept missing I have never been at a hotel where you have to walk around with your hand bag and passports because you fear someone will rob you We were never safe and the fact that pple like Stella with zero management skills are allowed to even run the place is pathetic I asked her to have access to the cctv and was told that is not the reason why we have cctv in that room it s incase pple fight or there is death in there to keep that felt like the joke of the year How much often do pple die in the holding room I have a feeling they know who took the things and they are well aware of the stealing going around the place
Gemma Stephenson
6731 reviews
N/A
8 months ago
Poorly run place rude staff extra
Poorly run place rude staff extra charges all the while teling you things are free then try change you for them example 5 if you want a sit down in the water park was supposed to all inclusive what a croc of it we will never come to this island agin or club Mac
Samantha Balchin
6731 reviews
N/A
8 months ago
I just returned from this resort from a
I just returned from this resort from a 2 week stay I hoped it would be as good as the last time I went a couple years ago but u was wrong this resort has gone down hill First of all there is no control kids running everywhere especially in the restaurants picking at food when it says parents should accompany them The food is cold had to warm it up in the microwave which you don t come on holiday to do also the profiteroles from desert were frozen The room that s I stayed in had a leak in the bathroom right above the toilet and another leak from the fridge Police were also called one night from a fight in the circus theatre as well as security running after people who had jumped in the pool at night it doesn t stop I will bot be returning
Jackie
6731 reviews
N/A
8 months ago
Club Mac what can o say
Club Mac what can o say I have been all around the world visited some amazing places This hotel comes into my top 5 with the kids You guys have been absolutely amazing from the entertainment staff bar staff lifeguard burger bar staff Hairdressers Towel people bedroom cleaners chef waitress cleaners in the restaurant kids bar staff To the fish man feet and the people on the lake The Waterpark was 10 10 and I would 100 recommend the fast track pass for 15 toptip Our Room served it s purpose two double bed with air conditioningFood Drinks 10 10 Breakfast till 10 30am snack bar always available Drinks ice cream ice lollipops available every time Night food beautiful with different food choices every night The staff are brilliant always positive polite smiling and always available to help They never stop working I would like to take this time to thank everybody at the club Mac hotel you guys are the best Never listen to the negative things you will regret it always listen to positive things you will love it xx Thank you Room 417 Last day today best day Muchas Gracias
SAMANTHA LAMONT
6731 reviews
N/A
8 months ago
Amazing family holiday
Amazing family holiday Other reviews must be mad or went somewhere else Went for 8 days as family with 2 children 7 and 8 We re never bored with pool entertainment water park included etc With 1 vegetarian child was concerned about food but the range was amazing quality was great and adults and children were both very happy Children had their own kids bar to get drinks ice poles and ice creams themselves which the loved Will be coming back in the future
Sonia Obrien OBrien
6731 reviews
N/A
8 months ago
Arrived sey 19th 2023 for 10 nights
Arrived sey 19th 2023 for 10 nights Had an amazing time and the staff were very lovely and extremely hard working not a crumb was left on the floor for more than a second before a member of staff were cleaning it up The rooms were cleaned everyday The complex was large and plenty of pools entertainment and restruants and bars Free bus to the beach and the driver was always happy and polite I can not fault this hotel staff entertainment one little bit and we absolutely 100 would come back Thank you to all the staff at club mac for making a great holiday Angela
Samantha Balchin
6731 reviews
N/A
8 months ago
Safe fun resort
I have just returned 2 days ago I went for 6 days with jet2 I got a solo discount for my room I had arranged to meet friends there Including 2 special needs adults They had a great time They loved the shows they were treated respectfully by the staff The food was good and there is something available from early morning to the burger bar at midnight The place was very busy for October Mostly families with small kids My only gripe as a disabled 60yr woman is that out 8 swimming pools I couldn t get in or out of any of them because the access is all straight up ladders with none of the pools with a slope or steps Bring mosquitoe repellent Oh boy They were relentless Not so much in the rooms but specially in the circus area by the lake The security was visible and any small sign of trouble was dealt without escalation You ve got to expect an all inclusive resort to have daytime drinkers I felt it was a safe environment for everyone I would recommend Club Mac
Jackie
6731 reviews
N/A
8 months ago
Club mac Alicudia
1st time at club mac and can honestly say we had a fantastic holiday and will 100 be returning my little girl loved it hotel was clean and well maintained there was always staff cleaning they were all very nice people the food was what you expect for spain my little girl is a fussy eater and always found something to eatand drink we met some lovely familys entertainment was brilliant And as for the mosquitoes we didn t get bitten once while there