Cmlink Reviews

ORDER 22199962 YUNNAN TIBET SICHUAN

ORDER 22199962 YUNNAN TIBET SICHUAN we are just back from our 3 weeks trip in China started on 30th September 2023 On September 13 th after a chat with the customer service I decided to try the 12 months package plan with 200min and 12GB internet Since day one I noticed the sim was linking to CM LINk network with full signal for calls but no 4-5G internet signal I tried to switch off on the phone roaming off on several time nothing I have sent several time text message to 10086 by texting CHECK the messages were promptly returned with the outstanding balance Still no internet I contacted customer services in different days informing of the issues Everytime I was told to wait their feedback within 48hrs never received a call Also everyday I was receiving calls from uknown UK numbers Everytime an auto message in chinese a chinese friend confirmed saying your number is working abnormally This ended up with having no way to use internet not even for local A-MAP app chinese one At this point I suggest everyone needing internet for China to buy directly in the airport in China For Chendgu there is no sim sold in the Airport so better buy an ESIM like NOMADS This need to be activated before entering in CHINA though so it couldn t be an option for us We survived with hotel wifii TRIP COM bing com and AMAP screenshots to show location to taxi drivers etc Good luck to all nomads like us

Unusable for calls

Calls on this network take 15-20 seconds to start even ringing Inbound calls often fail or the caller gives up Basically useless as a phone network Data speeds are fine

the company is not capable to do

the company is not capable to do properly the port of your existing mobile phone No after 2 days still not working I think the support is mainly working on Chinese hours so not very helpful when you have an issue There is a very strange transfer message when you try to make a call to your No Call being transfered i m very suspicious about the safety

Should be investigated for fraud

Should be investigated for fraud - my credit randomly disappeared and there is no way to actually get help Also you start getting spam calls speaking in Chinese so it s pretty obvious they are selling your data I am British and can t even speak Chinese so there is no way any other company would know to call me and speak Chinese CMLink obviously assume all their customers are Chinese Horrible company

SCAM ALERT

Do NOT every get any product or service from China Mobile This is a complete SCAM company I bought a visitor SIM for Hong Kong AT THE AIRPORT from them and they told me it also covers mainland and Macao inclusive in the plan but it does NOT Instead your money disappears and you are left with no data

Great price

Great priceReliable service with great signal fast download speed Never had to contact customer service Very happy so far

Calling Cmlink customer services

I have just ordered a UK sim to use in China Hong Kong have called the customer service to chase up my order I am quite satisfied with how my call was dealt with would like to assure new UK customers to be patient to talk slower to be understood when talking to customer services as English is not their 1st language