Coastdental Reviews

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Reading the Reviews upon googling Coast Dental opened by eyes The sad part I did it after my experience and not before Jan 4 2023 while still under warranty I learned my dental bridge was cracked through and needed to be replaced before any damage was done to my existing teeth The story behind this dental bridge needs to be told I broke my tooth and went to Coast Dental in North Ft Myers Fl I entered the office at 8 45 AM and left and 6 45 PM that evening I was told I had no other option but to have the broken tooth pulled and a 4 tooth bridge made I had no time to make an informed consent or discuss this with my husband privately I was very upset and vulnerable and felt a lot of pressure to sign permission It was after I signed permission that I was told a good tooth had to be removed it was the only way to deal with my situation I was given medicine and could not leave It was a horrible experience I went through surgical procedures in an uncomfortable environment for 10 hours straight with no food and little water and very few bathroom breaks When the doctor finished I was not allowed to leave until I paid my bill in full 7 007 20 which I put on a charge card There was another bill that same evening for 164 00 charged to my card that I never knew about it until it was on my card I still have no idea what it was for Shortly after I left that evening I had a serious nose bleed from a sinus perforation I suffered during the surgery This resulted in a bad infection with high fever medical bills and months of recuperation During this time I was fortunate to obtain all my dental x-rays dental notes for medical assistance I kept copies More than a year later the Dentist was able to insert my bridge on 5 26 2020 I have a warranty on this bridge that is still good I am very careful with my teeth and have regular checkups Two weeks ago I had to call my dentist because the bridge did not feel right He saw me right away and said it had a crack through and needed to be replaced It is not an easy procedure When I told him what I went through and a good tooth was pulled he was shocked and told me You never pull a good tooth and you did have options He has all my records and is willing to write a document in my defense I called Coast Corporate first three times and each time I was told that someone from Corporate would call me They acknowledged they have all my information I was told I did not have to speak to the Office which performed this service I told them if I don t hear I will file a complaint with the Florida Board of Dentistry No one from Coast Corporate called me I want a full return of my 7 007 20 plus 164 00 This is very generous considering the medical bills and personal suffering from this surgery and the expense now needed to fix my situation This is my story with Coast Dental and I hope no one ever has my experience

They overcharged me 950 for my crowns they never issued one

They overcharged me 950 for my crowns and took the money out of my prepaid funds for my deep cleaning which they charged me 1270 99 for Despite admitting fault in email and over the phone and promising an expedited refund they never issued one

Fraudulent practices in this office

Fraudulent practices in this office I was taken advantage of lied to and then made to look like I am the stupid one My first appointment to go in and take xrays and discuss my treatment plan was suddenly rushed into a deep cleaning I couldn t afford the deep cleaning so they told me I needed a loan They then tell me if I take the loan it will cover this deep cleaning and my next two cleanings the fourth one I would have to come out of pocket a little Which is fine I also just finished cancer treatment so during that time I couldn t get cleanings and thought that maybe I did need this cleaning They seemed so friendly and as if they were definitely trying to help you I can t believe I fell for it Well then I go in for my second appointment which should be my first free one because I paid already they get me in the chair and tell me that I owe more money I explain the loan situation and they say no that is not how it works So I asked for the lady who originally explained the loan to me I told her what was going on and she literally looked me in the eyes and said I never said that I would never say something like that to you Oh and on top of all that I waited an extra two weeks for an appointment so I could specifically see the dentist You know how I saw a dentist Through a teleconference The dentist never even looked in my mouth I now after the fact go on to google and yelp and look up reviews and I see this has happened to many of us I am filing reports with the loan company with Coast Dental Corporate offices It is a sham this place I am shocked with this many poor reviews that they still do business

BUYER BEWARE Cape Coral Office coast dental

BUYER BEWARE With the amount of 1-star reviews especially on Yelp 99 to be exact Shame on us for not doing our homework Depending on how this goes with getting our money back maybe Dave Alias from NBC2 should pay for this office in Cape Coral a visit He has helped me in the past Or maybe a video on my social media platform 3 million monthly views on what this office is doing to people it s 100 unacceptable and it s stealing from customers Complete scam No one should pay 4k for two people to get a cleaning I will do whatever it takes to get our money back from these crooked crooks With the amount of poor 1-star reviews for this company they need to be investigated or at least the Cape Coral location where a lot of the issues are happening I will be reporting to the BBB next and contacting my attorney for appropriate actions on how to stop this type of fraud

FEP-BCBS

My insurance company Blue Cross FEP Dental referred me to Coast Dental at 1435-A SE 8th Ave Cape Coral FL 33990 I therefore scheduled an appointment seeing I was in pain with a tooth related issue After check-in I had to fill out a 12-page document a document that I was told was to be emailed before the visit 1 it was NOT Luckly I arrived 30 minutes before my scheduled appointment During my visit and after filling out their forms they approached me to refill out the previous forms because they invertedly shredded the documents That I filled our just twenty minutes earlier During my exam I was given two options for corrective action and to my surprise they stated my insurance would cover nothing I was astounded as to their position and what was being stated to me I was in excruciating pain and no concern for them It was apparent it was all about money which I was willing to pay my only request was to solicit my insurance company I asked if they would reconfirm what they stated I was told they Coast Dental would call me the next day and advise me of any change in insurance payment they never did and it s now a week and I m still in pain and NO action from either BCBS or Coast Dental Keep in mind I pay 125 00 a month for dental insurance and Coast Dental is stating that they basically will not accept it I will say other dental offices do not like the billing practices under FEP Blue Cross BCBS and has been a problem with other dental offices in the past as well but as a retired governmental worker BCBS is my only option for healthcare My Insurance FEP BCBC has been trying to reach out to Coast Dental Cape Coral and they will not respond to either of them or myself They quoted me 3 000 00 and my two insurance companies would pay 00 00 WHICH I KNEW WAS NOT CORRECT At that point I realized it was a moot issue and I was not going to argue I left their facility When I went home I contacted Blue Cross and was told 55 of their costs would be paid This sucks and I will amend your action s I did not pay into insurance for 50 years to say no benefits We do have issues in health care I was also told by the dental office they would contact me with the next day seeing I was in a pain scale of 8 and advise how to proceed I m not able to extract a tooth for 3k I ll pull it with a pair of pliers Is this what we do in Florida This treatment is totally unfounded Plus I am still waiting for a call from Costal Denta BCBS has too called them 4 times and they refuse to call them back as well I highly do NOT recommend Coast Dental

There billing department is the worst

There billing department is the worst in the world In Lake Mary Fl they want Bill insurance correctly there corporate and local collections voice mail is full There messing up people credit because there mistakes They want pick up phone or take a 3 way call from insurance because they don t have staff These people are taking advantage of Medicare recipients

The most horrible ridiculous

The most horrible ridiculous unprofessional place ever The office manager is even worse Don t patronize this horrible office in Saint Petersburg Florida First two appointments canceled by the office next appointment stating I have to pay out of pocket n only get a partial cleaning I m more than pissed I always try to be professional but this definitely was an exception

HORRIBLE SERVICE

After telling the scheduler I was pregnant amd finally getting in the office I put on intake paperwork I am pregnant and I was REFUSED to be examined or even write me a prescription for antibiotics I have had dental work in previous pregnancies and never had an issue then after crying telling the dentist I was in pain and I had been waiting for this appointment for almost a month I told them I was pregnant in the office and after verifying my insurance and getting paid for the visit I was turned away without ANY help

Dishonest Dental

In a word - Dishonest The dental tech was Amany She said I had 6 7 mm pockets I have never had anything like that in my life There was no dentist on staff so I did a tele-conference Its 2024 no covid and they dont have an actual dentist The video dentist recommended planing and scaling over 500 out of pocket The office manager Stacy said I could not get a cleaning so I got a second opinion Sure enough Coast was trying to scam me My new dentist said she could not find a pocket over 4mm Coast Dental is dishonest and greedy I would give ZERO STARS if it were possible I wish I had read the reviews You can only blame yourself now that you have read mine