Cocoonproducts Reviews

Claim

Never ever buy products Cocoon

Never ever buy products from these people Horrible customer service Products fail consistently

Cocoon dog feeder rubbish

I have the Cocoon dog feeder The first time we used it it took forever to set up which was a red flag right away we tested it it worked while we were at home Now when it should work while we were in Melbourne not at our home we get repetitive failure to feed notices and unit is offline warnings I tried to get customer support but there is NONE on the weekends So we thought our dog was at home not being fed Bloody awful Anyways he survived We tried it again for an overnight and found that we had to reregister the unit it would not connect just timed out every time the camera would not engage For something so innovative it needs the bugs sorted out Not worth the 150 I paid hopefully I can get my money back

If I would give 0 stars I would

If I would give 0 stars I would This company is an absolute joke even if the product is in warranty they will not help replace or refund It has cost me over double to have an electrician come back every time to check something out as per request from the company They have no faith in their product and definitely there customer service Pippa has been extremely unhelpful and I would recommend buying somewhere else that doesn t end up costing you more money and a working product

I bought a virtual reality camera

I bought a virtual reality camera Product worked may still even work well Problem is it is controlled by a mobile phone app My phone has done upgrades which are not backward compatible with the app The company said they won t update their app to newer Android versions Technical backup and updates suck

Pissed

Rubbish of a company Extremely pissed off Mum having not owned a security camera EVER or not knowing what the cloud is her credit card has been paying for somebody s cloud account for the last 7 months When I reported this sham with all the details of the transactions the response was the following I have conferred with the head of our Cloud Subscription team as well as our CEO and they have indicated it will be necessary for you reach out to your bank to request the cancellation of any further payments from your account Regrettably with the information provided we are unable to verify the account associated with the payments This response is pathetic and such a fob off and why the f is the CEO mentioned in such an investigation This can t be the only time that sought of thing has happened So there you go buyers and scam victims of Cocoon Products beware