Cohensfashionoptical Reviews

Staff is rude

Staff is rude Items are subpar and I should have visited a AD that carries the brand i like

Hi I am a new customer went into 395 Flatbush Ave Ext Brooklyn

Hi I am a new customer went into one of your stores March 15 2023 location 395 Flatbush Ave Brooklyn NY 11201 Receive some new glasses I just want to thank everyone who works in that store You have the most beautiful understanding very employees in that location I really mean it from the Doctor to his assistant who got everything ready my x-rays and all of those things So the woman who registered me those beautiful women at that desk I think them the person who help me with a plan to all the ladies the man who putting the prescription in my glasses I mean everyone in the store was so amazing they all have the most positive outlook creative patience understanding over standing I think they need a pay raise at least a bonus Reason why I say a pay raise from the time I was in that location all type of weird people came in not wanting to buy glasses Just wanted to waste time wanted to be heard with the most weirdest outlandish conversations And all of your employees was patient and still made those weirdos come in the store feel like they was important needed to be heard this actually going to spend some money actually wanted some glasses Knowing they didn t want no glasses and mentally psychologically that could give you a headache but your employees Was was always respectful entertaining the weirdos still helping them treated them like a paying customer and that s creative and a whole lot of mental work This is why I say they need to pay raise all of them These are the names of the most beautiful people that help me 1 Bigups Crystal2 Bigup sEsmi3 Stephanie 4 Bigus Tohliyah 5 LuisaBigups 6 Daffy Bigups An Dr Kim beautiful the doctor was beautiful patient engaging thorough I ve never had as many tests with my eyes before I ve never experience those thorough test of testing everything with my eyes I think him so much he need a raise as well I most definitely will be back next year for a new pair of glasses I have been telling everybody about the company in this location once again all of these beautiful people at this location they need a raise Zgizelle Cozart

Questionable sales methods and no refunds

I am so angry with myself for not investigating this before I went I trusted my insurance company to have a list of good providers In short 1 100 overpriced and prices are not clear They make sure to take the glasses away from you right after you ve tried them and only tells you the price once you re at the register or ask directly They re 2 people on you giving you the hardest sell I ve ever personally experienced Have to admit I wasn t prepared and succumbed to it Not illegal but read on and you ll see why I deem this unethical 2 Does not provide you with an itemized receipt unless you specifically ask for it Make sure to check it before paying as they threw in 275 USD worth of additional services that I had not consented to I called and complained about this after having gone back and gotten the receipt and they promised to send 3 months of lenses free of charge as an apology 3 They do not do refunds I went back not 30 min after I left the store when I realized what had happened and how much I regretted spending 2K tearing up as I m writing this on lenses and glasses They told me they d already started putting in the lenses and could only give me store credit Again this was 30 min later Haven t even received the product and I can t make a return 4 They promised I d get USD 200 back which I could claim via a gift card just by a taking a picture of the lenses However this is not a gift card but a pre-paid CREDIT CARD So there s no reimbursement despite the promises I ve submitted a complaint to my insurance company and hope to get them taken off the list of providers If you re smarter than me and haven t gone yet please do yourself the favor of going somewhere else

HORRIBLE EXPERIENCE

HORRIBLE EXPERIENCE Truly deceptive business practices with very overpriced eyewear NEVER AGAIN

Don t Get Robbed Blind

Cohens Fashion Optical is a huge rip off I went there with a Groupon for eye exame and 200 off frames and lens First she asked me if i had insurance because i would not really get a proper eye exam with the Groupon They increased the price of the glasses and the lens more than 200 and told me they cost 723 then made like they were giving me 200 off When I questioned them and asked for a detailed bill they showed the right prices insulted me by tell me what do you expect you are using a Groupon and refused to honor the Groupon that they put out To boot I checked online and the same glasses and lenses are no more than 300 total I asked for a refund and was told they will price match Funny how can you price match when you won t let your customers know what they purchased The put on the bill lens and frames Can t imaging how they stay in business with a business model like this DON T GET ROBBED BLIND BY THIS CHAIN

Cohen still owns me money from Small Claims Court I won in 2013 Now is 2021

Below is my review in 2019 As suggested by the below Cohen agent Ms Chrissy S I emailed her right away and then a couple more times afterward but in vain Again to this date September 19 2021 I still have NOT received the balance due about 420 that Cohen owns me from the court case I won against Cohen in 2013 Yes 2013 Eight years ago Below is my review in 2019 I won a small claims court judgment in 2013 against Cohen s Fashion Optical for 943 Cohen paid me 520 and still owns me the balance about 420 I have the NY Marshal to chase after Cohen s for the money etc and Cohen still owns me the balance as of to date 9 23 2019 Response from the owner a year agoDear Best Buy Max We would love an opportunity to speak with you further regarding your review Please contact me directly Christine I look forward to speaking with you Kindest Regards Chrissy S Cohen s Fashion Optical Customer Service

AVOID AT ALL COSTS

AVOID AT ALL COSTS - I paid this store around 1500 for a 1 year supply of contacts an eye exam and a pair of single vision glasses in February 2022 I received none of them The glasses were defective and when I complained they told me I would have to pay an additional 100 to correct the issue At the end of March - 6 weeks later - I still had not received the 1 year supply of contacts after repeated calls visits and lame excuses When I demanded a refund and a written copy of my prescription they gave me a bogus prescription that was dated as expired - a classic scam They refused to give me a refund and the glasses were so distorted they were not usable and so I left the defective glasses behind at the store In spite of not ever providing the contacts being in possession of the glasses and only providing a useless prescription they doubled down on their scam and fraudulently challenged my chargeback with my credit card - twice After months of fighting I have literally nothing to show for 1500 and my only recourse is to file complaints and sue them The people who own and work in this business are literally criminals Do not purchase from this store unless you want to be ripped off there s a reason for all the bad reviews

Overprice Rude and dishonest staff

I purchase eye glasses consider health care service from this store They scam me by saying they will give me 100 off from their glasses frame in the store The frame is 399 with 100 off is 299 A day later I found out that glasses frame is normally sell in another store for 49- 59 I went back and ask Cohen s to return but they said they can only give me a store credit plus the staff was very rude with an attitude They probably use this trick to so many consumers I want to get a refund but they refuse even I have a proof of them selling overprice stuff I think I have right to defend myself from being take advantage from the store I would like to review this illegal crime that Cohen s Fashion Optical selling overprice health care service and reject to refund the consumer when the good services not as expected the address of this branch is 117 Orchard St New York NY 10002P 212 674-1986

Nightmare in TownCenter Mall

First the Dr did my prescription wrong had to redue it after I made 4 pair of glasses and they kept telling me you just have to get use to them Meanwhile I ve been wearing glasses my whole life Then I called for my prescription then sent the wrong one to my new eyeglass place and they made them and I couldn t see again So I had to call and they agreed then sent the wrong one sent the new one and I had to have 3 pairs redone they are the rudest stupidest employees I have ever had to deal with The manager is so horrible and quick rude and no patience for anyone Thought I was lying when I said I couldn t see Never go there and they should be closed Or completely fire everyone and hire intelligent people who know what they are doing Discussed with the whole experience