Based on authentic user experiences
Darrin McCarthy
6735 reviews
N/A
7 months ago
Merchandise is never in stock
Their ads are all over social media claiming to keep things cold for hours in even in the hottest conditions Maybe they do but you ll never find out The advertised water bottles never seem to be in stock You ll receive email always telling you some reason for the delay but you ll never get for what you ve paid Customer service is only available via email While they re fairly quick to respond about 24 hours you ll just get canned answers telling you your order will ship in a month or two The maddening part is you ll keep getting email and text messages from them saying your product is back in stock At this point I m beginning to doubt the product exists Save yourself the time and aggravation Buy from someone else
Tricia
6735 reviews
N/A
7 months ago
They don t actually stand by their
They don t actually stand by their guarantee policies I purchased 3 one right away disconnected from the cap so wasn t even fixable They refused to answer or do anything The price you pay the quality is not there If your unit uses a straw it doesn t stay cold at all MOLD grows soooo badly in them Glad I never bought a dark color It s horrid and impossible to clean Just overnight too Harder to clean Customer service is horrid My handle came lose too and they kept telling me to tighten the screws but it won t because the tread is off Sellers mistake wouldn t exchange Just like any other new invention they ll take the money from the people that started them but won t honor you in return Sad
Ricky Sprague
6735 reviews
N/A
7 months ago
Worst company to deal with
I ordered 2 water bottles and a paracord from coldest that was being shipped in 2 parts The first part I was sent the wrong item where the water bottle didnt match the description listed on the imageI have been back and forth with emails with no resolution from October 9 2024 to the present Also no return label and the second part of the order was never shipped out nor refundedNo number to reach anyone and support says they dont have a phone number
LOLA CROTTS
6735 reviews
N/A
7 months ago
My husband bought me one for Christmas
My husband bought me one for Christmas and had it engraved for me worst tumbler ever ice melts Within 2 hours and my water is Luke warm not cold also because it s engraved the warrantee is voided what a rip off