Coldsteel Reviews

I thought cold steel was a respectable

I thought cold steel was a respectable brand i bought a machete from them blunt 100 paint everywhere and out op shape Really disappointed Never buying crap from this factory again 0 love for my new machete

Ordered a knife directly from them

Ordered a knife directly from them then 2 weeks ago Order is still processing I called and was told several people had ordered knives and o ly got sheaths so it might take awhile Not at all what you would expect from a company like this

In reference to RA350271

In reference to RA350271Do NOT do business with GSM or Cold Steel Their business model has devolved considerably and they do not treat customers well at all I put in a 400 order tried to cancel it 2 hours later and they refused - made me receive the package and mail it back at my own expense 90 and won t refund the shipping Not to mention this was over 3 weeks ago and they won t respond to my follow up inquiries and no refund has been posted to my cc Cold steel has fallen off I encourage everyone to do their business elsewhere with a company that actually takes care of its customers I say all this as a ten year customer of cold steel Do not do business with cold steel or it s parent company GSM ever again

Warning

Warning if you buy cold steel products you better hope they aren t defective or need replacement parts because you want be getting ANY help from their customer service they are a bunch of scumbags you ve been warned

They don t even have replacement Pocket Clips

Received a pocket knife as a gift I work outside so a good knife has to go everywhere with you I ended up breaking the pocket clip on it and when I contacted customer support to ask how I can buy another clip I wasn t even complaining I was totally willing to pay for it I was told they don t sell just the clip So the knives are basically pointless after that I am not going to buy a knife that I can t even replace the pocket clip on no matter how good of a blade it is Benchmade will literally mail me one free of charge same day

One of the worst company s I have ever

One of the worst company s I have ever ordered a nife from I ordered mine 3 weeks ago and it s still saying processing in the warehouse I m a collector and literally have ordered 10 knives since then and they all arrived within days even from out of the country Cold steel you mass produce these in a warehouse not making it individually by hand Get it together and get my stuff shipped maybe sometime the fire the month ends smdh Last purchase I ever make from cold steel

I ordered this almost 4 months ago

I ordered this almost 4 months ago never received the knife I gave them some time because I know it can take a while When I called the first time I was told they didn t know why it was taking so long and that they would contact me as soon as they found out I was never contacted I called again a month later and was told that it was on back order and would be another month When I asked to cancel it and just give me a refund I was told it would take 21 business days This is unacceptable and you all have lost my business I have bought multiple swords and have never had any issue with their service like this before

Complete Garbage and Bad Customer Service

I bought an expensive Chinese Sword Gim Sword from Cold Steel as a high school graduation present for my son After several years it has rusted If you don t have the original receipt the company policy states it won t replace it Don t buy anything from Cold Steel The sword is complete garbage This is a low - life business practice from an expensive company Sure who keeps original receipts for years I paid by credit card They would have those records on file Nobody else makes that Gim sword but them It s called The Chinese Gim Sword Without the original receipt the Customer Service won t even issue a Return Authorization Code and could even claim that proper maintenance of the sword was not kept How can you trust a company like this Mike