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Cobby
6727 reviews
N/A
6 months ago
The College Arms Hertford Heath Table Deposit
I booked a table for 6 people on a Tuesday evening The Saturday before while I was out in London in a busy loud restaurant I received a telephone call from a gentleman at the College Arms asking me to confirm my booking for the Tuesday evening I confirmed that I still required the table He then asked me if I could pay a deposit to hold the table I said that it was not a convenient time as I was out and that I would call him back He would not accept this and said he would therefore have to cancel my booking I was somewhat irritated by this but got up from my table and went outside as it was very hard to hear him I gave my card details to the gentleman who then told me my card had been declined I gave him the details again Again it was declined He said that if I couldn t pay there and then he would cancel the table I then tried another card that I had on me again that was declined After several tries he asked me if my cards were MasterCards I informed him that both cards were MasterCard At that point he informed me that they only accept AMEX and Visa over the phone I asked him if he could please not cancel the table and that I would have to call him back when I got home as I did not have any other cards on me He reluctantly agreed I found the whole experience extremely pushy and unnecessary Due to the above I cancelled the table and went somewhere else
An
6727 reviews
N/A
6 months ago
Terrible roast service
Booked a table then got put in a side room as restaurant Was full-was offered to move later Food took 45 mins I said I didn t want gravy on roast after waiting so long they brought out dinner covered in gravy-ok mistakes happen-they returned a minute later and basically had taken meet off plate and changed potatoes etc but meat was still covered Potatoes were not fresh couldn t eat meat waitress came and asked if everything ok I said the meat was covered in gravy she said it was beef dripping but it definitely wasn t She the shrugged her shouldered said sorry and just walked off before I could even respond Think it was worst roast and service I d received in I don t know how long Never been there before and definitely won t be going back