Columbiasportswear Reviews

Worst customer service experience ever

Worst customer service experience ever I ordered 5 jogger trousers in size XL they sent me 4 in XL and one in M They are not interested in correcting their mistake at all They are only interested in taking your money and then making you fix THEIR MISTAKE Worst customer service I have ever had to deal with DO NOT BUY ANYTHING FROM THESE CROOKS

Awful experience with columbia

Awful experience with columbia delivery lost in transit and customer support were a total nightmare This company although brand recognised feels like a pyramid scheme If you can avoid buying from them directly I would If you have to bless you buy from a reputable trader who provide a warranty

If you enjoy disappointment

If you enjoy disappointment frustration and the thrill of losing your hard-earned money Columbia Sportswear is the retailer for you With a well-earned 1 out of 5 stars on Trustpilot they ve truly perfected the art of customer disservice Here s how it works you ll browse their misleading website pick out an item you want and then like magic receive something entirely different Think of it as a fun little surprise except it s not fun and you didn t ask for it Once your unwanted item finally arrives you ll face the labyrinth that is their returns policy confusing opaque and seemingly designed to make you give up entirely Spoiler alert you won t get your money back even though it was their mistake Need help Good luck with that Customer service is practically mythical If you re fortunate enough to get through to wherever the call ends up the location is anyone s guess you ll be treated to garbled responses from someone who sounds utterly disinterested Their attitude screams we couldn t care less and trust me they mean it Columbia Sportswear makes other questionable retailers look like bastions of efficiency and integrity Avoid at all costs unless you re in the market for a headache and an empty wallet

Worst returns service ever

Worst returns service ever still waiting on my refund which was sent back 2 weeks ago Customer service takes about a week to respond and would not honour Black Friday discount on an exchange and I m not willing to pay full price for something that had 50 discount 2 weeks ago so I d like my money back ASAP

Terrible customer service and overall experience

Terrible customer service and overall experience I ordered an item on Dec 2nd for a birthday on the 15th plenty of time and I m still waiting for it I ve been chasing for over a week now called multiple times and every time I m met with apologies and promises that it will arrive the next day yet nothing happens I was told the issue would be escalated and I d receive an email update but no email ever arrived I ve sent several emails over the past week but no one has responded The lack of communication is frustrating At this point it doesn t seem like I ll get the item before Christmas and based on other reviews I m doubtful I ll receive a refund anytime soon either I expected much better from a reputable brand like Columbia

Don t order if you re in a hurry

Ordered some gloves direct from the website took 5 days to even get despatch confirmation item finally delivered 9 days later Ordered items from various websites on the same day that all arrived within 1-2 days When trying to speak to customer service it was like talking to a brick wall Thought Columbia was a reputable brand but will not be using them again

Avoid at all costs

Offered the item in my size on their website I ordered over the festive period so waited while before raising a query as to non-delivery and it took them 2 days to respond to say item out of stock and they would refund I wonder whether they would have ever got back to me if I had not raised the query I am told the refund which I am still waiting for 216 so not a small amount will take 15 business days According to their refund policy this is because it needs time for the returned item to reach France except this item does not exist Their customer service staff don t seem to care I could but the Columbia parka elsewhere but now probably won t bother

Appalling refund practices

I have ordered a number of times without any issues but this is the first time I have tried to return an item and the customer service is appalling I ordered a sweater which arrived with a very visible mark on the front along with another item which I kept I went through the returns process and returned the item the following day 6 weeks later after chasing for a refund they tell me the the return is not in accordance with their policy and won t be refunded due to it being dirty I assume the dirty is the mark it originally arrived with Then quoted some garbled statement Our team rejected the return because of the Jumper being dirty and the return label not being marked Agreed Ecomm which means according to the warranty policies I haven t a clue what that means I thought Columbia was a reputable brand how wrong could I have been Most definitely buyer beware this lot Which is a shame as their products are usually pretty good