Comcast Reviews

Very Good Customer Service

I do not understand the negative reviews of Xfinity Yes Xfinity is expensive but over many years I have never had an issue with Xfinity customer service Just recently I called Xfinity about an issue I was having with my cable box I waited no more than 5 minutes to speak with the rep The service rep was unable to resolve the issue She provided two options One was to schedule a service call and one was to return the cable box for a replacement I chose replacement While on the phone the service rep reviewed my contract and offered a new contract with better components for 20 less a month Later that day I stopped by the local Xfinity office and picked up a replacement cable box When I hooked up the new box it would not work I again called Xfinity and spoke with a different service rep Again no longer than 5 minutes to speak to the rep After a half hour or so the rep was able to resolve the issue The next day the cable box was again not working I stopped by the lock Xfinity store to pick up another box Waited no longer than 5 minutes to pick up the new cable box The Xfinity service rep gave me a 20 credit to account for the time and gasoline The new cable box works well Overall I do not think I could expect better customer service

Kevon from Montego Bay

Kevon from Montego Bay Jamaica was the best customer service provider He was professional a keen listener amd very helpful and understanding

Alex Salazar was an amazing

Alex Salazar was an amazing telecommunications representative and I sincerely appreciate her enthusiasm for the work she does Please give her a raise

Royce in Houston absolutely the best

I have been with comcast for 17 years Royce 25295 in Houston TX gave me the very best service I have ever had with this company He worked diligently to provide me a package inc phone cable and internet that I could afford with my limited income and inability to find work at this difficult time He actually built me a package that was affordable and included some extra cable channels that I was hoping to get being more confined to home at this time I truly hope he gets the recognition he deserves for providing excellent customer service He spent a lot of time with me on the phone and had a great understanding of comcasts business and what he could do to help me Over the years I have talked to many comcast reps but no one has ever offered me the help and support that Royce did today Wonderful employee and Comcast is fortunate to have him Sheila Coggins

Erin gomez from xfinity was very

Erin gomez from xfinity was very kind profesional explained everything in detail people like Erin Gomez make a great difference incostumer service friendly helpful

I called the payment center to pay my

I called the payment center to pay my bill and a man named seth helped us Super helpful and kind Got it taken care of promptly Thank you for the great customer service

I am a customer of Comcast and Comcast

I am a customer of Comcast and Comcast gave me a wonderful service and the technicians in the workers are amazing people they treated me like family so thank you Comcast

I needed to get some work scheduled for

I needed to get some work scheduled for my employer and I worked with Elaina She was so efficient and clear on what needed to be done Thank you Elaina for your over and above help

Five Star is for comcast s

Five Star is for comcast s technician My location at Newark CA The technician Sam arrived today He is very nice and knowledgeable He helped me fix all issues

The most kind helpful CSR I ve EVER been assisted by

I had tha absolute pleasure of speaking to May in customer service regarding a double payment that was made May was one of the most caring considerate professional customer service reps I ve EVER spoken with at any business Her demeanor immediately made me feel at ease actually heard And the icing on the cake was that she handled my issue immediately and with no wait time I want COMCAST XFINITY to know how blessed they are to have May representing their company I will always HIGHLY RECOMMEND Comcast to anyone everyone who needs a cable internet company Thank you May for being one of the kindest people in customer service that I ve ever been assisted by Jackie RollinsFront Royal Virginia