Comcast Reviews

I was really nervous about getting wifi

I was really nervous about getting wifi and being in a contract but everything was very cheap and even though I could not hook it up they walked me through it step by step Love them and will continue to use service

Spoke to a Filipino representative from

Spoke to a Filipino representative from Philippines customer service in Philippines regarding the links on my acct took all information the problems my husband s number to verify the old acct put me on hold took 40 minutes then transfer me to another rep they called level 2 asks same question 1st rep did not relay message and did same thing all over again I gave up and said i just want to pay a bill I ll go to a store who speaks English can communicate better and not frustrating then hang up No better word to describe your call center

Tried paying my phone off but because

Tried paying my phone off but because they had the card in the system put in incorrectly my payment kept getting declined I was treated horribly Here I was trying to PAY I finally had to call with my bank Spent hours on the phone Terrible service

Comcast has worked great for me but pay attention to your promotional deals

Wow I tell you the reviews vary so much I can just honestly say I have had great success with Comcast for reliable internet cable and phone service That doesn t mean I don t still search around for offers when it s renewal time You do have to pay attention to what you are signing up for Promotional prices do have an expiration date they tell you up front The regular price automatically kicks in when the promotion is over It s all computerized It s not like someone at Comcast sits there waiting to hit the cost more button for you Just set a reminder in your phone to remember to handle your contract a day or two before expiration

Craig from Seattle was fantastic

Craig from Seattle was fantastic He was super patient and took time to help me with my questions I was having He ended up making my day by just doing his work He trails cares about his job and his customers

I had an issue with a lost check sent

I had an issue with a lost check sent to Comcast I have to send two 2 separate checks The last payment one check was not applied I spoke to Nija in customer service after seeing it had not cleared our account Nija saw we have been a Comcast customer for a long time and always paid our bills on time She removed the late charge for us But mostly I wanted to let Comcast Customer Service Managers know that they have a very good polite responsible service rep I appreciate her kindness and help she gave me It is something we all need to have when speaking to a customer service department when we have a problem Good Job Nija

just wanted to give a shout out to

just wanted to give a shout out to Jamal from Comcast he came and fixed my tv internet on July 30 2018 at my house in walled lake Mi great service from this gentleman they need more like him please let Comcast know about this review

After 3 plus months

After 3 plus months Comcast finally came out and hooked us up with internet and TV We ve had Direct TV and Exede internet for 15 plus years because we live in deep south Dade County where nothing but satellite has been available for all these years Whenever there s a cloud or rain - no TV or internet Anyway thank you so much for our guy Matthew- came out at 9 a m and left at 4 p m ALOT of work to be done and he said he wasn t leaving till it got done True to his word People like him are few and far between No lunch poor guy had I known he would be out here all day I would have made him a meal Thanks Matthew BONUS You deserve it

Had dish network for 26 years

Had dish network for 26 years moved guy at dish was a jerk taking my cancellation like a car salesman Xfinity corvallis oregon store right off the bat Kelly was better than great at taking my order and giving me my equipment I 70yrs old installed my own tv wifi ipad and laptop with very little problem First modem box had flaws kept powering on every few minutes Aj gave me new modem great young fellow yup that was the issue Went back in next day Robert accepted defective modem young blond lady M helped It was fast and a great experience Im pleased at this point with wifi speed and tv selections Very good experience Diana Del Rio

Even though there were some technical

Even though there were some technical difficulties with creating a new account Gregory Winchester did a lovely job and made the whole conversation seamless He was very attentive and genuine So thankful