Comfygroup Reviews

Rubbish

I placed an order for dog beds via Boots com I have been trying to return the items as the quality was not very good Customer service have taken over a week to tell me that I need to organize and pay for the return I would never use this company again

Not a great experience

Awful experience Ordered heated blanket via QVCUK com It was direct despatch from Comfygroup It wasn t as expected when it arrived and QVC advised the return was to be made direct to Comfygroup The parcel didnt contain a returns note After three phone calls to QVC I finally received a letter from Comfygroup two weeks later telling me to put a note in the parcel with the details of the order number etc together with a unique return ref number I was given the address to return it to I tried to access the special rate for returns via QVC but this didn t work I also tried via the EVRI website but the company wasn t recognised I won t ever order from them again QVC eventually agreed to organise the return direct to themselves as a gesture of goodwill

I wouldn t even give this company 1

I wouldn t even give this company 1 star to be honest I never write reviews but feel this is important to warn people off Shocking shocking shocking customer service I ordered through boots and the wrong order arrived After a week of back and forwards with a very unhelpful customer service team I had to organise the return of the incorrect product I received an email saying that as a Good will gesture they would send me the correct order After 5 weeks from when I made my order I am still yet to receive the Correct order I have never once received an apology of any kind Disaster from start to finish DO NOT ORDER AVOID AT ALL COSTS

Zero customer service for returns

Completely put me off buying Silent Night products This is the second time my heated throw has stopped working within a year The first time the return was processed via the Amazon seller it took a long time and I blamed the Amazon seller but with hindsight it may not have been their fault The replacement blanket has now broken and this time the Amazon seller directed me to ComfyGroup directly Their customer service is AWFUL I begun this return on 1st October 6 weeks later and I still don t have a replacement They take around 4-5 days between emails despite me providing all required information in the FIRST email return form It took around 4 emails for them to even tell me how to return the blanket I sent it back to them over 2 weeks ago - I have had no acknowledgement of them receiving it and no replacement issued This has seriously put me off buying Silent Night products again because they aren t cheap and if they break I expect a return to not take almost 2 months

Absolutely dreadful customer service

Absolutely dreadful customer service and product Silentnight dual control electric blanket rubbish don t wrongly believe the 2 year guarantee gives you any confort or peace of mind twice now I ve already had to return the blanket twice and cannot beleive the 3rd one has stopped working tonight You have to send the blanket and wait at least a month for a replacement even longer if you tell them you re freezing and say it s already been returned just a few months before They just fo not care awful company and no idea why it s Comfy Group and not Silentnight Avoid

Incredibly poor customer service - AVOID THIS COMPANY

Placed an order through Tesco Marketplace paid extra for express service and was given a delivery date of 29th December The company shipped the order on the morning of 29th December so clearly not going to meet the delivery date Requested cancellation of the order through Tesco 2 days later and logged a complaint Comfy Group didn t acknowledge or respond to either cancellation or complaint Tesco advised that as it s a Market Place order they can not do anything other than direct to Comfy Group despite processing the payment Delivery finally attempted on 3rd Jan which was refused spoke to Comfy Group direct who said that I was wrong they would never have agreed a delivery date of 29th yet I have several emails and order confirmation that confirms the delivery date then they told me I was wrong when the order shipped on 29th - then back tracked and said there was a weekend team then advised that they would not refund the delivery cost despite them failing to deliver the order on time even though I paid extra for express delivery AVOID THIS COMPANY

AVOID customer service is disgusting

Would give 0 stars is that was an option Contacted them regarding one of their dog beds purchased from Very This was not fit for purpose first time taking the cover off to wash and the whole if the inside was ripped and falling apart Their answer was it was user error Sorry please tell me how my dog should be using it AVOID

Excellent customer service

Had a silentnight electric throw that developed a fault Contacted customer service got a response within 4 hours and matter resolved Excellent customer service from Jasmine