Commodityfragrances Reviews

No response from customer service

I ordered a discovery kit which was great and the quality of the perfume was wonderful But when i went to use the discount code that i should have received with the kit for buying a full size perfume i realized i never received it I contacted their customer service who were quick to inform me that i should just log in to my profile and be able to find it there- I however don t remember my password from creating the account and the website refuses to let me re set it I ve tried on different servers and devices- nothing works I ve now contacted their customer service team about this issue three separate times which i ve found necessary to do because they haven t responded to a single one of them This is extra frustrating considering that they were quick to respond the first time Almost like they only respond to questions with easy answers - or questions they can answer with an so The rest just gets put aside and never responded to Don t buy the discovery kit thinking you can use that money later when buying a full size It feels more like a scam than anything else Horrible customer service- especially considering the prices So many places to buy nice perfume go somewhere else

BROKEN PERFUME - NO ANSWER ABOUT REFOUND

I made a purchase at the EU website in June 28th my order arrived July 8th and the perfume was BROKEN I emailed the EU e-mail SEVERAL TIMES SINCE THEN And NO ONE ANSWERED I keep getting newsletter but never a response about my problem It s been almost a month and I want my money back I lost 31 70 and I want it back

Shocking

Shocking bought some paper plus as a present for the mother with the scent space being bold what is supposed to be for me and everyone else She got this in a tester and fell in love with it smell was great and it lasted and she received compliments However 130 later for a bottle the smell is still great however it doesn t last longer than a hour and no one can smell it unless you put your hand to there nose Got in contact with customer support and this was there response Hello There Thank you for reaching out to us regarding Paper Bold Iso E Super can be really hard to smell especially given the alcohol base which can overwhelm the Paper scent at first Please also note that we have not changed any of our formulations or had batch issues New fragrance bottles tend to smell different than older fragrance bottles and samples This is usually due to oxidation Over time as you spray the fragrance the juice level goes down which leaves more room for oxygen exposure While samples have more surface area to oxidize As a result of this oxidation the fragrance starts to smell increasingly different The turned scent even tends to smell stronger since the oxidation causes the alcohol to dissipate leaving more perfume oil concentration than before I m no expert but the way I see it is I myself have had aftershave cheaper or around the same price with no problems Stay away get something else

Stay away and buy something else

If I had an option to leave 0 star I would Not sure if this is a scam website but other reviews suggest they received their orders First time I placed an order I received confirmation of order A week later when I chased the order delivery I was told they would check with the warehouse only to subsequently be informed that my order was cancelled and I would get a full refund which I did receive Thought I would try once more and yet again had to chase the order 3 times to be informed that they would check with the warehouse 2 days later I get an cancellation of order email with another email from Customer Services advising me that my order was flagged and that the order is cancelled and I will be refunded which I can see as pending They again advised me to place an order again but this time pay using Payal as it offers better protectionSo twice they have taken the money and held it until I chased albeit they have or are refunding To top it off a few days ago I received an email from them asking for my thoughts on the product that I have not received Cant comment on the product as never received With regards to Customer Service - shocking and they deserve a negative rating especially as they seem to want to hold on to your money without sending they order until you complain or chase several times

Very poor Communication

Very poor Communication Waited on my Exploration Kit for over 3 weeks When I emailed I got a very rude reply stating there was a Banner on the Website about Delays This Banner has only been put in place after I ordered - why would I check a Website for delays Very poor Service overall Wont be buying again

So good

I received a perfume sample in my glossy box paper- personal It smells amazing Quite masculine along the lines of baccarat rouge 520 but slightly different and lasts for such a long time I smell it in my hair days later I had to order the full bottle Quick delivery too

I was gifted a bottle from my elderly

I was gifted a bottle from my elderly grandma in the USA when I received it I noticed that the scent had diminished so I wrote to the company and spoke to lovely tania we corrosponded over email and she requested I sent her the bottle back for a refund there was a misunderstanding as my grandma didn t buy it online and bought it in a store in the USA I told tania I wasn t looking for a refund but if they could replace the perfume I would be very happy as my grandma is 97 and not very coherent Tania went above and beyond for me and has replaced the perfume with a different scent which I am elated about I have used the paper scent before and it was amazing so I am looking forward to trying this new scent Commodity has gone above and beyond expectations they are amazing once again thank you so much 10 10 on customer service this is the way to treat customer and users of your products amazing I will be sure to be making purchases soon

Ordered a discovery kit milk

Ordered a discovery kit milk So nice that they have levels of perfume that you can try out Delivery was quick and simple with tracking Will be purchasing a full size