Compass24 Reviews

some more

I ordered a pair of binoculars and a water buoyant strap on the 4 April 2023 which I believed would be ample time to receive them before my sailing holiday on the 14 April 2023 My order was confirmed the same day and yet on the 12 April I hadn t received any dispatch confirmation at all I sent an email to the Customer Services dept and was told they d be dispatched tomorrow being 13 April which of course means they will not arrive in time for my holiday When I enquired as to why there was such a delay with dispatch I was told one part was missing I consider this a very poor excuse and a lack of communication I should have been advised at the point of ordering that an item was out of stock and I would have then ordered from an alternative supplier I would not recommend this supplier and will not be using them again

Absolutely utter crap

Order for mutch money and no anwser Is this a legit Company They haven even begin to ship the item And i paid in advance Got an anwser but still bull mabye They Said that i e Mail the wrong adress but i have all the evidense that i have send it too the correct adress Many many and many more message They even Said now that the package was deliverd too dhl and i will recive the shipping number but no nothing from them So once more bull I have now contacted the swedish police with all the e mail and the payment info And will post all of this in social media and where ever i can They Will probly say that it has been shipped but nothing is shipt without a Shipping number This is the worst experiens i have ever had from a company For compass shape UP and send me my things or give my money back Dont just give the f to awnser my mail

I still haven t got my order and after

Absolutely utter crap Company is based in Germany communication is non existent if you live in the UK you run the risk of having to pay vat and import charges little to suggest that you are buying from overseas until you pay your money My advice is steer clear

I ordered a magma sup holder about 2

I still haven t got my order and after 2 emails to the company haven t had a response 0

WARNING WARNING WARNING

I ordered a magma sup holder about 2 weeks ago Having not received it and after our holiday I looked through my post to find a customs charge of 66 to deliver my goods Had this charge been visible upon ordering I would not have gone through with it Transparency will allow customers the choice Not impressed

Items never delivered over 6 weeks

Compass24Never Never Never use this company Their communications and customer serviceIs non-existent Compass24 are cheating customers by Not refunding the customs charges I waited 3 weeks for my order to arrive I sent several e mails chasing up my order They ignored all my e mails There is no contact number or address so I could not contact them I had to drive to a different town to collect my order from Parcel force I had to pay 116 customs charges I sent several e mails trying to get a refund Again no response from Compass24 They just ignore you It has been a very stressful experience for me It is very frustrating dealing with these people They are based in Ashcheberg Germany I wrote a letter of complaint to the Police in Asheberg and asked them to investigate Other customers have been waiting weeks for their refunds I am going to investigate this company with the help of a German Solicitor I think they are scammers I am writing to the German Ambassador in London asking if he will speak with the directors To date I have received no apology nothing Warning do not deal with them

Disappointed

Items never delivered over 6 weeks since order no refund and no response any of my queries regarding the delivery status

Sent the wrong size shoes

Sent wrong size and wrong colour and too expensive to send back so wearing these shoes as only a pensioner

Dreadful service

Sent the wrong size shoes You d think that sending the correct size wouldn t have been difficult so I can t give this review more than one star