Concept2 Reviews

Home of the best-selling RowErg -SkiErg -BikeErg United Kingdom

concept2.co.uk
4.40
58 reviews
Great Rating
Based on 58 user experiences

Rated 4.40 out of 5 by 58 Happy Customers

75.9%
5.2%
6.9%
6.9%
5.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 58 reviews

Customers consistently praise Concept2 for product quality and outstanding customer service. Delivery and ordering processes are generally described as easy, quick, and professional. Many reviews highlight responsive communication and reliable support from the company. Some negative reviews mention slow delivery or issues with third-party couriers. The most frequently mentioned strengths are product quality and customer service, while the main weaknesses relate to occasional delivery problems.

What customers love
  • Great product quality
  • Easy ordering
Common concerns
  • Expensive pricing

Last updated 2 months ago

R

5 star quality product 5 star customer service

Bought my Concept2 model D indoor rower 5 years ago With time the chain needed replacing and some of the varnish came off etc A quick email to customer services and promptly received the required parts with detailed instructions usually without a charge even after 4 years The quality of the rower is exceptional and it has been a joy every time I have used it I wish more companies would put such effort into perfecting their service
A

Great equipment

Great equipment Ordering and delivery was easy quick
N

Quality product and good aftersale care

Bought a new indoor rower from them and it was delivered promptly It was slightly damaged on receipt and was replaced immediately
O

Excellent service and support

Ordered a new monitor at the weekend and delivered quicker than expected great service as usual Also asked some questions about the storage and usage of the monitor that were answered quickly by the Concept2 support team Excellent service and support as usual
C

Concept2 Model E rowing machine is fantastic

We recently purchased a Concept2 Model E rowing machine I have to say it is incredible Since our country is on lockdown we couldn t go to the gym This rowing machine is fantastic I highly recommend it
R

Excellent company

Just received my new concept 2 after a long wait due to Covid-19 They have been brilliant with their new stock updates and faultless with their service I just hope people wait and don t buy erg s at an inflated price on gumtree
P

Great machine

Great machine quick delivery Thank you
M

Excellent Piece of Kit - All major gyms have these

The Concept 2 Rower is what most professional rowers use for training off water and the only rower that you will find in any decent gym Provides an excellent all body workout and is low impact compared to say jogging A brilliant piece of kit well built and will last for years
F

Brilliant rower

The Concept 2 is hands down the best piece of cardio equipment Fantastic build quality full body workout easy to split in half for storage Lots of support from Concept 2 on their website I use mine along with kettlebells at home and I am improving my fitness daily Just buy one you will not be dissapointed
B

Great company and products

Great company to deal with and excellent product Was looking to buying a rower back in sept 2020 Due to events of 2020 my option was to join a concept2 waiting list I was told how many weeks it would be and I would be sent a personal link when rowing machine was available No money was taken when I was added to waiting list Each week I was sent a status update by concept2 and early December I was provided the personal link to purchase item Delivery was smooth and on time and product is excellent Really great people to deal with

About Concept2

For over 40 years Concept2 has been making top-quality exercise equipment that gives you a great workout in your home or gym Dedicated to excellent service and your success Shop now for our RowErg rowing machine SkiErg ski machine or BikeErg indoor exercise bike

United States

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