Connexone Reviews

Absolutely awful product from a rogue provider

We had nothing but problems with this bug-ridden software that is so outdated that our staff refused to use it after a few months of headaches The worst part was that the management at ConnexOne would deny and lie to us and would not let us exit our contract When we terminated they helped themselves to extra months of billing and taking our funds No values shameful behaviour by their MgmtThey were the worst supplier decision I have made in 20 years of starting 3 successful tech companies Now we re with FreshDesk and it works seamlessly and the UX is 5-10 years ahead of ConnexOne

Proceed with Extreme Caution

Proceed with Extreme Caution Better Yet Walk Away I wish I had taken the time to read reviews about ConnexOne before signing up Their entire operation feels like smoke and mirrors luring you in with promises of exceptional service only to fall drastically short of delivery We were hooked into a significant financial commitment for services that turned out to be completely unfit for purpose Despite being fully aware that their platform wasn t functioning as promised they insisted on enforcing a 90-day cancellation period for an auto-renewing contract something we unfortunately missed Their response A demand for an additional 20 000 even though we couldn t use the service While they paint an impressive picture of raising substantial funding that money would be far better spent actually building the platform they advertise rather than offering fake fixes and providing questionable customer service Save yourself the frustration and financial loss Walk away before you get drawn into their promises that don t hold up under scrutiny TimeasyStorage

Connex AI has been a true game-changer

Connex AI has been a true game-changer for our business The automation and efficiency it has introduced are outstanding With its advanced AI-driven capabilities we ve been able to streamline customer interactions across various channels from voice and chat to SMS and email ensuring seamless communication around the clock The omnichannel platform is intuitive and user-friendly and has significantly improved both our team s productivity and customer engagement One of the most impressive features is the real-time support it provides to our agents The AI offers intelligent prompts and suggestions which has reduced training time and increased the accuracy of responses Since implementing Connex AI we ve noticed a substantial improvement in customer satisfaction with faster resolutions and more personalised interactions The analytics and reporting tools are incredibly insightful giving us the ability to monitor performance metrics in real time understand customer behaviour and make data-driven decisions that optimise our operations The AI-powered automation has also lightened the workload for our team enabling them to focus on more complex tasks while the AI handles repetitive ones with remarkable precision We must also highlight the outstanding support we received from Stephen our sales representative who was exceptional from start to finish His expertise professionalism and dedication ensured a smooth and seamless experience throughout the entire process He was always available to answer questions offer guidance and make sure we fully understood how Connex AI could benefit our business Stephen s support has been invaluable and we truly appreciate his efforts Overall Connex AI has exceeded our expectations delivering immense value and transforming the way we operate I would highly recommend it to any business looking to enhance customer interactions and drive efficiency through AI

Revolutionary piece of kit for

Revolutionary piece of kit for businesses of all sizes A true full omnichannel experience for customer service or sales operations We ve been using the system for the last couple of years and we re constantly blown away by the advancement of the system with new features added regularly endless integrations and a fantastic piece of kit for agents and management alike Their AI solutions are the next level of tech and Connex is an integral part of our business The system allows us to process customer queries faster than ever before increase productivity a full view of reporting and high quality automation to provide a seamless experience for customers and agents alike Slashed call waiting times increased customer satisfaction broadened our customer service offering and reduced our costs all in one Highly recommended

8 Years Loyal Customer

Having used Connex One for around 8 years now the benefits are countless and ever-improving Having worked with many dialler companies over the last 20 years I have been impressed with how Connex has evolved from a basic inbound and outbound channel to an omni-channel platform which now allows me to integrate all platforms into one centralised platform allowing my agents to cross-blend across different campaigns We look forward to the new features in the future to see what we can utilise in our business

Overall really impressed with Connex

Overall really impressed with Connex not only with the actual software but their drive to develop new innovations like their AI Also the communication with them whether it be the support department or our Account manager as all are very helpful Having worked on various dialler systems for many years and know first hand the frustration un-reliable systems cause I found the Connex s CCS system to be reliable compared to the others Having moved on to their CXM system which has all the amenities that that we require and then some has ensured we have the right technology as the business grows diversifies As mentioned really impressed and have no hesitation recommending them

Connex CXM is an excellent piece of kit

Having used Connex for many years both with my past employer and my current one I ve transitioned from their CCS software which had limited omni integrations to CXM CXM offers comprehensive features out of the box from easy integrations with their Marketplace to AI for marking calls Webforms capture important information and save it in a database for later data enrichment and staff can be rewarded through their gamification modules It is a one-platform solution that keeps getting better with time For a Dialler Manager like myself the freedom in building dialling strategies and monitoring their performance is paramount and this is made super easy with the dashboard builder The workflows within the system are what make this special The ability to move data from one place to another without the need for external APIs or SQL makes the job 10 times faster allowing more time to concentrate on delivering those DMCs Connex CXM is an excellent piece of kit definitely the best in the market for me

I have used Connex One for many years

I have used Connex One for many years now we have been through a few different companies since then as a collective but connex has been the constant We have always had great support from the guys and the dialler has never let us down we now use all the newer elements of the system from athena AI to email flows Highley reccomended

Top company

Top companyI am very familiar with the world of CCaaS SaaS Telco and I can confidently say that Connex One s product and service are 10 10 This is due to the call quality integration workflows 24 7 support client team training and their custom adaptation to each business model It is a company that also provides support worldwide as it is a multinational Highly recommended