


The Best Place To Buy Contacts Online In The U.S.
Based on authentic user experiences
Tonya Gaspard
6727 reviews
N/A
8 months ago
I received the wrong prescription
I received the wrong prescription As soon as my order was placed I noticed all the information on my previous contact box was not given I called your customer service number and was prompted to leave a message that my call would be returned I did not receive a call back Received my contacts yesterday and you guessed it they were the wrong contacts If I had been called back my order could have been confirmed
Stephen Donnelly
6727 reviews
N/A
8 months ago
I paid for 3 90 packs and only 2 were
I paid for 3 90 packs and only 2 were delivered I m still waiting to hear back from you about this I expect a refund on the third pack which was not shipped or to have this pack mailed asap Even your packing label indicates that only 2 were shipped Have heard nothing from the company Very disappointed There are three others in the family that need contact lens and this was the first time I used you Not a great start getting ripped off
Katie H
6727 reviews
N/A
8 months ago
Send me half of my order and didn t
Sent me half of my order and didn t verify the prescription Won t refund for missing peices Reply I was originally told I had to wait three weeks for the order and told them to cancel the order A few days later after no reply I ended up receiving half my order The contacts they sent me are not my prescription Not that they verified it in the first place as they are required to by law They say that they weighed the product Send the proof because I absolutely only received one box of contacts They obviously are a scam the owner of the company sent me an email and told me I m out of luck and they won t be helping me Now everyone can see how you conduct yourself as a company calling customers liars and saying that they are trying to get a free box of contacts How embarrassing for you and shows that you have very little concern about customer satisfaction and 0 insight on how to conduct yourself professionally Update 2 he changed his reply so to reply to this I will insert this information here Yes even 0 power contact lenses including those meant solely for cosmetic color changes still require a prescription from an eye doctor this is because all contact lenses are considered medical devices and need to be properly fitted to ensure eye health regardless of their power level Key points to remember Eye exam needed You should always get an eye exam before purchasing any contact lenses even if you have 20 20 vision to ensure the lenses are the right fit for your eyes Proper fitting important Different brands and types of contact lenses can behave differently on the eye so a fitting is crucial to avoid discomfort or potential damage -----You should know selling contacts that corneas are different sizes so bc and diameter matter This can cause vision loss if not verified I will also add that the whole reply is contradictory he states they verified the product with me and confirmed but it didn t require verification Also nothing was verified with me I received an email saying it was backordered and I literally said Okay cancel the order I will reorder in three weeks That s ALL I said So that s not verification at all
Josh Rowbotham
6727 reviews
N/A
8 months ago
Poor experience
Ordered my Contacts over a month ago they are dailies and I have 1 pair left I ve called the customer care line 8 times and everytime I call it says I m next in line then hangs up on me I left a message to call me back and haven t received a call it s been 5 days My opinion go to costco go to Walmart place the order there and get them within a week and probably at a better price This is crazy
Joanne
6727 reviews
N/A
8 months ago
Vendor will not reply to request to cancel order and provide refund
Ordered contacts and was told there would be a delay of 2-3 weeks I asked to cancel my order since I would need to order them from somewhere else for a quicker delivery I have not heard back from them since I called and left a message sent 3 emails now It s been almost 3 weeks I will never order from them again because I now doubt that I will get a refund unless I take it up with my credit card company Very disappointed because I don t have this kind of money to throw away
Sara M
6727 reviews
N/A
8 months ago
Great customer service
Great customer service Fast shipping
Pam Plath
6727 reviews
N/A
8 months ago
When my contacts didn t work out they
When my contacts didn t work out they gave me a credit to get new ones
Sylvia Basch
6727 reviews
N/A
8 months ago
Your company is the
Your company is the best ever You took such tinMe and care through several back and forth emails to make sure my contacts would be perfect I received them yesterday and they are The fact that you make a donation to the charity of my choice is icing on the cake Thank you so much
nette
6727 reviews
N/A
8 months ago
Affordable Price and Easy Ordering Process
The ordering process was easy and very cost-efficient
JoLynn Franz
6727 reviews
N/A
8 months ago
Quick service
Received product quicker than I expected and it was easy to do