Continuing-healthcare Reviews

Compass CHC are excellent

I am very pleased that Compass CHC supported me in my claim for CHC Their preparation work was thorough and detailed and I m sure it contributed extensively in a positive outcome in my case They guided me through the CHC process at all stages I could not have done it without their help I would recommend Compass CHC to anyone considering CHC for their loved ones

The process for CHF is very complicated

The process for CHF is very complicated and lengthy I could not have done the appeal without Compass CHC It took a long time but we did get a decision for full funding We did get regular communications and updates from compass and the few times that I needed to call them I always got a quick reply

CHC claim

Its been a long journey obtaining CHC funding for my mother for her dementia care This has included winning CHC funding losing it after CCG reassessment 6 months later then winning again after appeal with NHS England I was sceptical about Compass validity and costs but have been reassured by the consistent results over the last two years and would certainly use their services again Hopefully the government will sort out soon this unfair mess that is CHC funding

Best Decision Ever

I first contacted Compass at the end of November 2022 Throughout all that time they have been professional and competent At the recent CHC assessment held via a zoom meeting the advocate Chloe was very good as was her post representations There is no magic bullet or 100 guarantees with what they do and I was aware of that from the outset However this whole process always feels as if it and everyone else is geared up against you and to have this professional body on your side certainly means that you can sleep at night and peace of mind that you have done your utmost On the 21st June 2023 the Health Board Central CHC team confirmed my mothers full CHC funding Thank you Compass for everything

Received funding - but what a lot of effort needed

Compass CHC did achieve the aim of retaining funding for my mother after a full DST The whole process does depend on variables outside your control - we had three assessors during the process three DSTs meetings were needed and they varied from the reasonable to frankly dismissive and rude The CHC advocate Ewa was patient well informed and used the exact amount of forcefulness as the situation demanded She was excellent It s not a cheap process - but the stakes are high given care home fees I would say that the value you get from the advocate is much better than the value from the large upfront fee as it was clear that they hadn t really been handed a lot before our initial call But of course it s five star review as the aim was to get funding and that funding was received

Don t hesitate to use Compass

I felt I had no other option than to seek the support and back up that legal services offer in the minefield that is CHC funding I am so glad that I did We needed to go to stage 2 as the GCC were denying that my father s needs were medical This involved a meeting in which I was accompanied by an Advocate It was very reassuring to have someone there who was on my side and could put our case forward in a proffessional manner We have just received notification of a successful outcome and funding has been granted

My husband was continually turned down

My husband was continually turned down for Continuing Healthcare by the NHS and we knew this was wrong Over two and a half years Compass CHC helped us to prove our case and we received a total refund from the NHS Would not hesitate to recommend them if you are in the same situation What we received back far outweighed the costs

Compass CHC dealt with the claim for

Compass CHC dealt with the claim for funding we made on behalf of my mother It s been a lengthy process the normal bureaucracy then covid then the nursing home being uncooperative Initially the claim was refused but Compass produced a detailed and comprehensive appeal and this proved successful Everyone I dealt with was very helpful and dealt well with all my queries Special thanks to the advocates for the original claim and the subsequent appeal Both ladies did a magnificent job Many thanks to all concerned I can recommend Compass CHCJosie

Compass have been absolutely fantastic

Compass have been absolutely fantastic in helping my mother secure her CHC funding They have been informative non-persuasive timely thorough and professional The information they provided has been priceless and I don t believe I could have gone through this process without their support I have felt confident and supported from beginning to end Thank you very much to the whole team