Cookhouse + Pub | Restaurant Quality + Pub Value
Based on authentic user experiences
Joanne Bentley
6731 reviews
N/A
9 months ago
Wouldn t recommend this place to no one
Having booked a table for 7pm we got ther just after 6 30pm 23 2 22 The duty manager that we in charge showed us to our table and told us that Emma was our waitress She came and asked what we wanted to drink straight away I asked her if they accepted Blue Light Card she went to get the duty manager and she said that they only accept the card and not the app which I totally understood Because of this our waitress said that she will give us complimentary drinks After waiting 45 minutes for our food order to be taken one of my party asks for the duty manager if they were coming to take our order She said that she didn t appreciate being spoken to in an alleged rude manner that our waitress is is training and asking us if we wanted to leave to which we did not leave We asked of our waitress was being supervised by the duty manager because then we would have been informed and expected and accepted that there would be a delay The duty manager then told us that she is not going to belittle her staff to customers even though we would have been accepting of it Our order was eventually taken and we had a nice meal We noticed that our complimentary drinks were included on the bill we asked the waitress about it and she calims that she never offered them The duty manager then came over sent our waitress outside to have a munute because we apparently upset her She believed her over a party of 4 people Throughout our entire stay only our waitress and the duty manager - Beth served our table Non of this is the waitress fault it is the duty manager s fault for being rude abrupt and raising her voice saying that she has worked hard to get where she is and that she has hospitality skills - when the clearly doesn t The floors in the toilets were sticky there was a werid smell one if the cubicle had toilet roll all over it There was no cleaning rota sign posted eith a signature to say that they have been cleaned How we have been treated tonight to which I am truly disappointed I wouldn t recommend this place to no body
Anthony B
6731 reviews
N/A
9 months ago
Went to Cotton Mill Kilmarnock
Went to Cotton Mill Kilmarnock I usually attend here once a week with my friends or Nurse I have a Registered Service Dog and usually never have a problem Myself and my Nurse decided to go here for Christmas dinner this year and what a bloody awful experience we had Shift Manager tried to put us at a table of 2 in middle of restaurant which is absolutely no use When booking comment was added that Carly was coming We tried to explain that we need a 4 seat table due to Health Safety for not only the staff other customers but for Carly and us as well Shift manager had to call duty manager as she was the one handling the seating We got told nothing until the evening of Christmas when we turned up for our reservation at 17 30 The did give us a table of 4 but we where rushed from the minute we where sat at our table The food was absolutely ridiculous and definitely reheated Neither of us could eat the Turkey as very dry and flavour was nothing Vegetables couldn t be eaten just overall the food and experience was horrible for not only me my nurse but also my service dog Kids were chucking things at my nurse I just couldn t believe it because we attend here often We have decided maybe we will just change our weekly outing to another restaurant for the time being as I just couldn t believe the way we were treated My nurse was fuming at the whole experience Mortified as my hyper functioning Ileostomy burst also and we were seated the furthest away from bathroom even though we also reminded them of this as like I said we attend here on average weekly I had to get up walk through the restaurant while people were having Christmas dinner with fecal matter over my clothes and all over me under my clothes This resulted in us actually have to go pay for our extras and miss out on part of our Christmas experience Was absolutely mortified and embarrassed
justin ratcliffe
6731 reviews
N/A
9 months ago
You put the price up on the daytime
You put the price up on the daytime menu but you leave the salad and coleslaw of the smothered chicken and charge a extra pound for it that is disgusting
Customer
6731 reviews
N/A
9 months ago
Very poor experience
Very poor experience Was a Premier Inn customer and had bought the meal deal Was sat down at a dirty table I had to ask to have it wiped down The starter arrived on a greasy plate and wasn t given any cutlery or napkin I had to ask for it The I was given the wrong main course and had to send it back When my main course came I was again not given any cutlery or napkin The fish chips were extremely greasy Overall a poor experience and not somewhere I would recommend
John Cockwell
6731 reviews
N/A
9 months ago
Had a family meal for four at the
Had a family meal for four at the Prestatyn Cookhouse had already spent 75 on meals and drinks We were asked if we needed sauces My girlfriends daughter said yes barbacue please the waitress came back and said that will be 2 for a tiny pot that she said was homemade It tasted awful homemade what a joke straight out of a bottle Will not be using this chain of penny pinching rip off merchants again
Asher Versace
6731 reviews
N/A
9 months ago
GANDHI S FLIP FLOP
I had the hotdog and chips tasted like Gandhi flip flop the chips was average Service was really bad best part of meal was the cutlery The knife was excellent Really good at cutting Also I highly recommend the water
Ram Chau
6731 reviews
N/A
9 months ago
Waitresses huff
We went to the West Bromwich one and served by Elaine Food wasn t perfect and undercooked It was cold too As for Elaine s service she went off in a huff after she forgot to ask in regards to allergies She stormed off saying I ll have to start again We thought she was joking as she was fine until that moment Complained recently to a mgr who didn t suggest come in to have a drink on them or anything
Rash Chill
6731 reviews
N/A
9 months ago
The service was appalling
The service was appallingHalf the food was not on menuWent there to celebrate my husbands 60th birthday Our cousins 35th birthday And also my birthday which we all have had in this week Waited over 15 mins for service between first course and pudding and then I had to call to one of the waitresses to get some sort of service from them Been going to the King sedgemoor cookhouse and pub in Somerset for several years and up till now have had no problems But after tonight s experience I will be thinking long and hard about going there again
E J Griffiths
6731 reviews
N/A
9 months ago
Ruined Christmas
Somewhat tired interior staff good HOWEVER - less than 2 days later my wife I suffered the most dreadful vomiting and diarrhoea This was so bad that my wife had an adrenal crisis was rushed into A E where she is 3 days later Consultant believed it to be food poisoning The ONLY time we eat out and the ONLY thing that is common to our food intake is the brie wedges and salmon-en-crout at this restaurant It ruined Christmas for us my wife missing out on seeing our grandkids AVOID LIKE THE PLAGUE
Chris Stradling
6731 reviews
N/A
9 months ago
Honourable Pilot - SHOCKING service -
Stayed at the Premier Inn next to the Honourable Pilot Arrived for breakfast at 0930 finally managed to order a cooked meal at 0950 which arrived at 1040 cold and incomplete Due to an appointment we didn t have time to wait for the order to be corrected so the meal was left uneaten I was going to speak to a member of staff to complain but none were available and I didn t have time to wait There was also a significant lack of food and drink on the continental servery Very disappointed