Coolmilk Reviews

Amazing Customer Service

Last month I set up 3 accounts with Cool Milk and they have been amazing every step of the way Adam was in charge of setting up the accounts and his customer service was amazing He was so friendly and helpful and made the whole process super easy He answered my many questions and was always more than happy to help After my accounts were set up Annamay helped through the next stage of helping me access my accounts and navigating me through the system which is very easy to use Annamay has also been amazing She was able to keep on top of all 3 accounts and made sure I had all of the information I needed ahead of our first deliveries She called on the day to make sure everything was delivered okay and followed up with the dairy with any queries and got back to me in good time Her communication was brilliant and once again she was so friendly and helpful I ve also had many other members of staff get back to emails I have sent since very quickly and always with the information I need or they have been able to solve my query It s so nice having consistent good customer service as it s hard to come by these days I would recommend Cool Milk to anyone who is thinking about it plus it s great not having to buy so much milk anymore

Great customer service

Just realised I hadn t recieved the payment email for this term so emailed cool milk to try to get it sorted Emailed twice and both times recieved very quick replies from Claire and Sophie sorting everything straight away Great customer service