Corum Property – Corum Property Scotland's Premier Estate Agents
Based on authentic user experiences
Buyer
6739 reviews
N/A
8 months ago
Corum Ayr Avoid
Corum Ayr rude unhelpful Customer service training well overdue Avoid at all costs
6739 reviews
N/A
8 months ago
Unprofessional and unhelpful
Well where do I begin Myself and my partner reserved a new build property that Corum were the dedicated estate agent for When we initially reserved the property in March 2021 we were told that the property was expected to be completed within 6-8 weeks It got to the end of May and we had no word or update on the property We tried multiple times to contact corum for an update and were continually told there were no updates Repeatedly the estate agent dealing with our case would say they would arrange to email us contact us however this never happened We then found out in mid June that the builders for this property had gone bust through word of mouth and were not completing the build - AGAIN ZERO COMMUNICATION from the estate agent on this matter We finally were able to get in contact with Corum after ongoing attempts to be told that our reservation fee which we had paid to Corum could not be refunded because the builders had gone into liquidation Now this is the point that gets me most We paid a reservation fee of 1000 to reserve the property This fee was paid from our bank account to Corum s bank account When we paid this fee we explicitly asked the estate agent what happens if the build doesn t complete They replied to us saying in 20 years of working in estate agents they had never seen that They then also went on to tell us of course our money would be refunded to us in the case that the house was not completed Roll forward 4 months from when we paid that fee we are now adamantly told we can not get this fee refunded This company particularly the Shawlands branch have completed disappointed us At no point in the process were they engaging with us for updates or had even a remote interest in us They are extremely unprofessional deceitful and incompetent I would not recommend them for selling or purchasing a property We have since bought another house and have dealt with several estate agents in this process all of whom have had timely communication with us and kept us updated at all times Would recommend choosing another estate agent if considering Corum
K Morrison
6739 reviews
N/A
8 months ago
Rude staff
Rude staff overpriced think they are doing you a favour instead of a paying customer
Me Arif
6739 reviews
N/A
8 months ago
Very very poor and unprofessional
Very very poor and unprofessional service specially from both partners Mark Lesly and Stivey they tell different things to the people and do totally opposite and if you sell the property they hire very unprofessional people like them They get the money from you and after they don t listen to you So if you want to buy or sell the property from Corum then be ready for very very bad experience
Jason Campbell
6739 reviews
N/A
8 months ago
Very unhappy
If you were selling your property wouldn t you want as many interested parties as possible to get the best price I saw my dream house for sale in Ayr so I expessed my keen interest arranged a viewing and also a valuation of my current house The woman on the phone said the property had just gone on the market before virus outbreak and that I was the first to show an interest so would contact me for a viewing when lockdown ended and they opened back up After waiting several months for lockdown to end I drove past it today and noticed it had been sold and I never as much as recieved a phone call Im sure the sellers wouldnt be too happy either if they knew as I would ve been willing to go well above their asking price
David
6739 reviews
N/A
8 months ago
Terrible service
Terrible service A Corum agent viewed our property and we were provided with fee information which was higher than competitors However we thought the extra cost would be worth it given the number of properties they appear to sell We emailed stating we would like them to handle the sale of our property Over one week went by and no communication Finally after contacting them again they said that the agent was on holiday He finally phoned us a week later apologising and said he would get their T C s to us and contract to sign That was over 2 weeks ago and nothing heard from them since Why waste people s time Corum
Allan McFarlane
6739 reviews
N/A
8 months ago
Never again
Well well I wished I had read this before instructing AYR corum Clearly all branches work independently of each other so I cannot comment on Corum in general We have an ongoing complaint with the Estate agency ombudsman Essentially they lost us a sale to a cash buyer very early in the process This was due to incompetence staff being off sick and poor management in the office Of course they deny any negligence now the house HAS sold and they have their commission NEVER AGAIN
emma rendall
6739 reviews
N/A
8 months ago
Refused to give us viewings when we
Refused to give us viewings when we told them we still had a property to sell Viewing was scheduled for over a week away but the seller accepted an offer the first day of viewings Even though we were told the company is very busy and couldn t arrange the viewings any earlier
Andrew Milwak
6739 reviews
N/A
8 months ago
Selling a house couldn t be easier with
Selling a house couldn t be easier with these guys Thanks a million for the quick sale
Liam
6739 reviews
N/A
8 months ago
Professional and knowledgable
Always get a really professional and friendly service when dealing with Corum they ve helped me out as both buyer and seller