Cosabella Reviews

Bought various sizes

Bought various sizes Did not know they were coming from Italy Shocked to discover returns are not free Even more shocked to discover sale items won t be refunded It actually gets worse As they are ALL unsuitable scratchy nylon lace so package had a value of over 150 I decided to have them collected by UPS The charge of 21 is bad enough but then UPS say there s 50 duty and tax to pay too Have emailed address on returns slip which begins eushop and it s just a straight bounce back as undeliverable Appalling service So I have 150 of useless bras that will cost me 70 to get back AVOID AVOID AVOID This is a racket

Not attractive expensive to return

Too big poor fit blousy and unattractive no support and very expensive for what it was And then had to pay 20 of the cost of the item to return it to Italy Bit of a con really Never again

I placed an order on the 24th April for

I placed an order on the 24th April for delivery due in the 3rd May and still hasn t arrived contacted customer support as they were due for a holiday from tomorrow and requested a cancellation if not received by today still nothing As delivery drivers leave parcels on doorsteps am worried about this so would like to cancel and request a full refund

Absolutely the worst purse I have ever

Update I received a reply from customer service and they have honored my return I shipped it back today Hopefully everything will work out once they receive it I will update my review Absolutely the worst purse I have ever made Not to mention they hide in small print sale items aren t refundable The bras are ugly 2 of the 4 I purchased have defects So I m stuck with 200 worth of crap bras I can t use Super disgusted with this company Would not recommend this to anyone just off the customer service and hidden return policy

Hi COSABELLA I bought a strapless bra

Hi COSABELLA I bought a strapless bra advertised for DD but it is extremely poor quality and not at all as described it s basically a boob tube with no support And cost 70 I have asked for a return and told to pay 13 to return to Italy NOTHING in the website terms and conditions says the item was shipped from Italy or has to be returned to Italy On top of this your disgraceful customer services are saying I have to pay return duties Charging me for my return shipping and return duties is a breach of my customer rights here in the U K where you are aggressively advertising your products The website also states hassle free returns which is false advertising and governed by the Advertising Authority here in the U K Please stop trying to rip me off of my legal rights here in the U K both my statutory rights and conning your customers with false advertising

I would give this company a zero star

I would give this company a zero star if I was given that option I purchased a bralette after seeing their product being promoted on the Today s show I followed their seizing chart and ordered the recommended size The size I received was very small There was no mention of their sales are final If I knew that I would of never ordered a bra without trying it on 1st After a major effort on my part to contact the company they said they would make it an exception and offer me a credit and I would have to pay for the return and the re-shipping So after all of this frustration I would get an approximately 20 store credit why would I trust them or their products not worth it at this point I will make sure to let every women I know about this terrible company I will also advertise it on all possible social media

Worst service ever

Worst service ever I received a defective product a few weeks before Christmas I notified them right away I was asked to send pictures After sending pictures and several follow-up emails I still have a defective product Nothing done at all to address this issue Horrible service Awful product Do not recommend at all

ZERO CUSTOMER SERVICE Are they even in business

I ve been trying to place an order for almost a week now I have a question regarding size that I need an answer to before I spend so much money on bras I ve tried chatting online no response even tho it says we ll be right with you They never show up I left 2 voice messages of course there was no return call even tho the outgoing message says they will call back They also have a phone chat option I tried sending them a phone chat too No response Apparently they do not want my money That s fine I went to another brand just now and they gladly took my order