Cosmetique-totale Reviews

Unprofessional they don t value clients time I don t recommend this place

I had an appointment for a procedure with an alexandrite laser exactly as agreed upon at the first consultation I came on the appointed day but it turns out there is no alexandrite laser No one called in advance that it was impossible to carry out the procedure that the appointment need to be cancelled But on the contrary I received 3 messages - reminders about my appointment so I won t forget to come I made it very clear at the first consultation that I only needed an alexandrite laser but for some reason they were going to carry out the procedure with a neodymium or diode laser which I did not sign up for and did not agree to I just wasted my time for nothing 2 days off and money to get to them in Eindhoven The service was not provided the appointment was not cancelled why did I wasted my time I am very disappointed by such unprofessionalism I don t recommend this place

There is a company called cosmetique

There is a company called cosmetique totale france their website which is a scam gets money from you but does not give any products its a fraudulent company They have a website and are VAT registered but it is all a scam FRAUD they took my money gave no products and then stopped responding and stopped using the number i was contacting them on BE AWARE Same happened with another person They scammed 4500 from us

This place and service could be a SCAM - Dont bother

I had a highly disappointing experience with Cosmetique Richmond due to poor communication and lack of accountability from their customer service team I initially used their lip filler service in May 2024 A month later a customer service representative called to follow up and offered me a 50 discount on my next treatment in exchange for leaving a 5-star Google review which I did in July 2024 On February 21 2025 I called their customer service team to book an ultra lip filler treatment which was currently on promotion for 50 off I also mentioned my prior review and confirmed that I was eligible for an additional 50 discount After verifying my review submission the team assured me that both discounts could be applied reducing my total to 199 I reconfirmed this twice before proceeding with the booking However upon arriving at the Richmond clinic for my 4 15 PM appointment the nurse informed me that I could not combine both discounts Despite my prior confirmation calls the only note in their system reflected one 50 discount There was no accountability from their team for this miscommunication between customer service and the clinic I had driven 45 minutes across the city only to be turned away due to their internal lack of coordination When I later called their customer service team and spoke with Sasha at 4 20 PM she reiterated that vouchers cannot be combined with promotional offers Instead of taking responsibility for their mistake she told me I was free to leave a negative review rather than addressing the issue professionally This experience raises serious concerns about the credibility of their reviews as they actively offer 50 discounts in exchange for 5-star ratings I would advise potential customers to be cautious and verify all promotional claims thoroughly before booking

Im happy i found this place

Im happy i found this place Im less insecure The lasertreatment is going great and almost no hair in my face anymore The people are proffesional and sooo sweet I really recommend

Very professional

Very professional good treatment with great results

The best laser clinic hands down

I m really happy with my sessions at Cosmetique Totale I was recommend by a friend because the quality at the price point is truly worth it Many beauty clinics are crazy overpriced but CT keeps the prices fair The clinic in Utrecht is super clean and the people are extremely knowledgeable and friendly They offer fair and transparent payment plans which is really nice for longer and more expensive treatments They also have an awesome website where you can view and manage all your appointments and you are always reminded via SMS a week before so you don t miss any they re also super attentive to your special needs I can t recommend it enough