Cosmosdirekt Reviews

Outrageous Advertising

Have recently received mail from Kosmos Direkt Thank you for your loyalty it says great for the loyalty you get two postcards with Cosmos Direkt advertising You are then supposed to send them to your friends and advertise them so to speak It doesn t get any more outrageous than that You have made our second car so expensive that we will cancel

No help to non German speakers Worst service

A Cosmos Direkt client crashed in my parked car in May 2023 in the Netherlands I paid on my own for the repair but till today I haven t got a refund by the Cosmos Direkt insurance Also I get no response from the Cosmos Direkt help desk They are not willing to speak with me because I don t speak German They drop phone line when I call No response via email Cosmos Direkt please help solving the case number I provided in addition

Customer service is totally useless and

Customer service is totally useless and rude They are stuck in their processes and can not help with any request out of the ordinary For anything special they refer to writing an e-mail which takes weeks to answer In my case it was a no-damage coverage letter with was an urgent matter

Bad customer service

Bad customer service So bad I regret taking it First they refuse to talk in English second I asked for a document via email several times but no response at all It s frustrating

I have been thoroughly disappointed

I have been thoroughly disappointed with CosmosDirekt s customer service due to their consistent failure to respond to my emails Despite multiple attempts to reach out my inquiries have been met with complete silence leaving me feeling ignored and undervalued as a customer This lack of communication is unacceptable and reflects poorly on their commitment to customer satisfaction I expected a higher standard of service and am deeply frustrated by their unresponsiveness

Terrible customer service unable to provide service electronically

One of stated reasons for using cosmodirekt is the online service In practice the customer service is slow and poor communication they are unable to communicate properly by email or to sign documents electronically they require information by mail For six months I was unable to get a clear answer on whether damage on leased car was covered resulting in penalties on the leased car The agent responsible sent an independent reviewer of the damage who filed a report and did no follow up Colleagues did not know why this was done After six months I just had to give up

Thank you

Thank you Nice

Great products great service

Alles hat super geklappt