Cosori Reviews

The Recall is a SCAM

If I can give zero stars I would Like the other customers are saying the recall seems like a scam They make you cut your cord just to get a product you bought from their company just to give you a HARD time to get your product back I use to be a cosori customer I will no longer This situation turned me off along with the RUDE customer service I have received Their acting like I am BEGGING for a FREE product Twice sending me an email that my model number is wrong Now I got two emails about the cord is not visible and it clearly is I AM FED UP I will no longer recommend your products to others nor will I purchase from Cosori I am just sad that 100 went down the drain

Lies lies lies Do not trust this company

Was sent an email telling me my Cosori air fryer was in a recall and to unplug and cut the wire immediately After submitting a request for replacement I was told the model was wrong and that I shouldn t have cut it After hours of waiting on customer service lines I got through to a support specialist who told me to send an email directly to Cosori with my situation and they d help me out Once I sent the email I received an automated reply Nobody read it After calling back and asking for Paul the support specialist they had me on hold for an hour before I gave up DO NOT BUY FROM COSORI THEIR PRODUCTS ARE DEFECTIVE CUSTOMER SERVICE IS DISRESPECTFUL AND MANAGEMENT IS IRRESPONSIBLE

Loved the air fryer until the recall

Loved the air fryer until the recall Too many people are getting screwed with old models being sent out I ve submitted 3 different sets of pictures Will not accept an old model Should send people money back if that s the case

Do not trust this company

Do not trust this company They left us with a fire hazard in our kitchen for 18 months before doing a recall Now we applied for the recall 3 weeks ago and nothing has been done to send it to us Absolute scam

I submitted my recalled item March 6th

I submitted my recalled item March 6th Their site says the review of the recall request would be complete within 5 days Over a month later the status of my recall request is still under review Phone agents say that they are notating my account to get it reviewed as soon as possible but nothing has happened Very disappointing Since this was our families main cooking appliance it was very helpful since my mom has a disability

My product was recalled

My product was recalled they made me cut the cord and I ve sent them pictures 5 times for some reason they refuse my pictures each time even though I ve done exactly what they ask

Company response to recall unacceptable

Sent all paperwork and pictures for recall 02 27 23 Received the replacement unit 05 09 23 If that doesn t show poor customer service I am not sure what does Can not recommend this brand to anyone as they don t understand what customers want

My air fryer was recalled

My air fryer was recalled I was told a replacement would be here in 2-3 weeks then 4-6 weeks then 6-8 weeks I m now working on week 12 and I m told it will be another 3-4 weeks What is really annoying is that Amazon is selling the upgraded stable version while I sit for months waiting for my replacement Very poor customer service I DO NOT RECOMMEND COSORI FOR ANY PRODUCT

Just out of warranty

Just out of warranty E1 code comes up Cheaper to buy a new one that have the component replaced Common fault apparently